Dispatcher - Argo

　　Job ID #: 28103 Location: IL-ARGO

　　Functional Area: Customer Service Position Type: Full Time

　　Experience Required: 1 - 3 Years Relocation Provided: No

　　Education Required: High School Diploma

　　RC/Department: 6451 -MWREG ARGO TERMINAL RC 6451 :KMLQT

　　Position Description

　　Kinder Morgan, one of the largest energy infrastructure companies in North America, has been in operation since 1997. Over the years, we have understood that not only do our people contribute to our success, but that they should share in that success. We provide all employees with a safe, honest, trustworthy, ethical, respectful and professional work environment. We believe in building friendly and personal long-term relationships by supporting our employees with ongoing training, continued growth and internal advancement while cultivating teamwork and diversity with a culture of inclusion from various experiences and backgrounds. Dedicated to providing security to our employees, we offer a comprehensive benefit program that includes, medical, dental, vision, disability, life, 401(k), a retirement contribution (pension plan) and more. Join our team and help shape the present and future of North America’s energy infrastructure with a career at Kinder Morgan. Develop and maintain professional relationships with coworkers, customers, carriers and other KM departments/ employees. Handle all required paperwork as defined in the Dispatch Operating Procedures to safely, accurately and efficiently execute customer tank truck orders in the KM and customer inventory systems.

　　Job Responsibilities:

　　Actively participate in daily SQE meetings with assigned team

　　Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures

　　Execute all procedures and customer requirements according to SOP

　　Maintain proficiency and accuracy using the various customer information systems

　　Issue proper placards, seals, MSDS, COA and product ID tags to driver

　　Obtain tare and gross weights of tank trucks; calculate volume of product loaded

　　Create accurate legal DOT BOL that meets KM, DOT and customer requirements

　　Satisfy customer requirements and special instructions

　　Work closely with Dispatch Supervisor and Senior Dispatcher to investigate and respond to all customer complaints and inquiries

　　Handle issues and problems related to the movement of customer product per the direction of the Dispatch Supervisor and Senior Dispatcher

　　Perform order verification throughout the day

　　Verify all orders are closed

　　Ensure accurate delay codes have been applied to orders as applicable

　　Enter customer ancillary charges as applicable

　　Assist with managing truck activity in the terminal

　　Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands

　　Identify, report and correct safety and environmental concerns

　　Perform job related special assignments as required

　　Position Requirements

　　Job Requirments:

　　High school diploma

　　Microsoft Office System experience

　　Preferred Experience, Specific Knowledge, Certifications, Licenses:

　　1-3 years of similar work experience

　　DOT certification

　　SAP

　　Competencies/Skills:

　　Team oriented

　　Professional

　　Display respect for customers, co-workers & management

　　Customer oriented

　　Reliable

　　Flexible

　　Excellent communication skills

　　Excellent organizational skills

　　Excellent math skills

　　Positive attitude

　　Detailed oriented – must be able to work quickly, independently and accurately under pressure

　　Working Conditions:

　　Able to work various hours and overtime to meet the demands of the business

　　Able to respond to inquiries outside normal shift hours

　　Able to lift 25 pounds

　　Able to adhere to professional business casual dress code

　　EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.