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　　Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

　　JOB RESPONSIBILITIES

　　Dispatching/Paperwork

　　Provides consistent support by dispatching resources to meet the needs of client families

　　Receives first call information and initiates the resources required for dispatch

　　Processes removal paperwork

　　Assists with recording keeping of embalming documentation as required

　　Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

　　Removals

　　Visitations

　　Transfers of casketed decedent and/or remains to final dispositions

　　Decedent memorial services

　　Scheduling

　　Schedules activities for both the internal staff as well as market locations

　　Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

　　Removals

　　Visitations

　　Transfers of casketed decedent and/or remains to final dispositions

　　Decedent memorial services

　　Maintains in-house scheduling of location resources

　　Schedules sufficient resources to meet market commitments

　　Customer Service

　　Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well

　　Builds and maintains strong relationships by promoting a team atmosphere

　　Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

　　Leads by example while staying engaged and supportive of company initiatives

　　Manage Inventory (Location specific)

　　Takes and places orders for necessary supplies

　　Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

　　Order additional general supplies at the direction of the location management.

　　Performs other duties as directed by management

　　MINIMUM REQUIREMENTS

　　Education

　　High school diploma or GED equivalentLicenses

　　Current valid driver’s license may be requiredExperience

　　Minimum of six (6) months scheduling or logistics experienceKnowledge, Skills and Abilities

　　Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

　　Ability to resolve issues in accordance with company goals and objectives

　　Excellent communication skills and interpersonal skills

　　Ability to prioritize and organize effectively with a keen sense to detail

　　Ability to work in a fast paced, high pressure environment

　　Ability to multi-task using multiple software programs simultaneously

　　Ability to communicate with associates, customers, supplies in person or by phone

　　Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

　　Good driving record

　　Postal Code: 34203

　　Category (Portal Searching): Operations

　　Job Location: US-FL - Bradenton

　　Job Profile ID: F00211

　　Time Type: Full time

　　Location Name: Manasota Memorial Park, Funeral Home, Embalming and Crematory