Overview

　　General Responsibilities:

　　Responsible for leading a cabin cleaning team in the performance of all cleaning and security search functions on designated aircraft according to Company, Client, and Regulatory policies, specifications, and standards.

　　Essential Functions

　　Conducts quality improvement inspections within assigned areas of responsibility

　　Ensures quality and satisfaction levels are meeting and/or exceeding expectations

　　Assures the highest quality of customer satisfaction

　　Assists with Training and Development

　　Provides guidance in safety, cleaning processes, procedures, and chemical usage to the cleaning crew.

　　Counsels crew members in regard to tardiness, absenteeism, work performance, etc, using proper documentation procedures.

　　Leads and participates in a team to ensure the successful completion of assigned tasks

　　Responsible for the running and leadership of the shift in the absence of the Supervisor

　　When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

　　Assists the Supervisor and Shift Manager in the direction and supervision of field employees

　　While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

　　Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

　　Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

　　Supervisory Responsibilities:

　　Cabin AgentsResponsibilities

　　Provides leadership and direction to team members

　　Provides open communication between field employees and management

　　Provides positive coaching to team members

　　Assists with the training of housekeeping staff and schedules work assignments

　　Assists with making daily and weekly work schedules

　　Oversees and performs cleaning operations in assigned building

　　Takes care of keys and access cards for the property

　　Reports damaged, broken, and out of work features/items

　　Makes sure premises are secured at all times

　　Oversees and performs additional service requests (tag job) in assigned building

　　Works with the Area Manager to schedule jobs with the Property Manager and cleaning crew to complete the work.

　　Coordinates scheduling of cleaning crew.

　　Oversees the quality of jobs and confirms completion with Area Manager.

　　Provides training to all new hires assigned to the building

　　Attends and participates in all meetings and training sessions involving assigned property and crew.

　　Completes time sheets, validates time sheet accuracy, and delivers time sheets to the office.

　　Check supplies, equipment, and chemicals weekly.

　　Completes order forms completely and accurately.

　　Coordinates equipment usage and inventories.

　　Performs all tasks and duties required of your team

　　Miscellaneous duties as assigned

　　Qualifications

　　Must be 18 years of age or older.

　　Must meet all requirements to receive the required airport SIDA badge and Customs Seal (if applicable), including a ten-year work history if available.

　　Preferred Qualifications:

　　Customer Service Experience

　　1 yr of similar work experience

　　Other:

　　Physical Demands: (The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

　　The individual may be required to stand and walk for 2/3 or more of the work shift.

　　Individuals may be required to talk, hear, and use hands to handle or feel, bend, and/or crawl for 2/3 or more of the work shift.

　　Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.

　　Work Environment:

　　(The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

　　The work environment has a moderate to high noise level.Specific Job Knowledge, Skill, and Ability:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

　　Language Skills:

　　Ability to communicate effectively in the English language.

　　Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.

　　Ability to write routine reports and correspondence.

　　Ability to effectively present information, and respond to questions from passengers, clients, customers, and the general public.

　　Math Skills:

　　Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

　　Reasoning Ability:

　　Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

　　Grooming:

　　Must wear appropriate uniform and badge/ID at all times. Employees must comply with guidelines set in the Air Serv Corporation Standards of Employment.

　　General Company Requirements:

　　Must have Leadership listed in your background for 2+ years.

　　Employees must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.

　　Employees must comply with all guidelines and policies outlined in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employees must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

　　Education:

　　High School Diploma or GED preferred.Experience:

　　Previous supervisory, airport, housekeeping, and/or service-related experience preferred.

　　Overall:

　　Must be 18 years of age or older.

　　Must submit to and pass a drug screening.

　　Must meet all requirements to receive required airport SIDA badge, and Customs Seal , including successful completion of a background check and ten-year work history.

　　Must be willing to work on Saturday, Sunday, and three days from the weekdays. (total of 5 days)

　　You will have two consecutive day-offs in between Monday and Friday

　　Must have TWO US Government Issued ID for SIDA badge purposes (All Original IDs/ no photocopies, no digital copy)

　　Must bring 1 ID that identifies your current* address:

　　State ID

　　Driver's License

　　Must bring 1 ID that identifies your citizenship:

　　US Passport

　　US Birth certificate (Birth Certificate card will not be accepted. Bring full-size birth certificate)

　　For Foreign Nationals

　　Green card with SSN

　　Employment Authorization Document with SSN

　　EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10

　　This job description is subject to change at any time, at the discretion of management.

　　REQNUMBER: 76647

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.