“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

　　About the Role and Program

　　We deliver the best theme park experience in the world. Our Park Operations Disney Hospitality Leadership Program participants oversee a theme park operation with an emphasis on Guest service and safety, courtesy, efficiency, inclusion, and show elements. Our team takes delight in ensuring that the magic of Disney shines through for all our Guests to enjoy our entertainment offerings, enabling Guest satisfaction and financial success.

　　Our operating areas include Attractions and Transportation.

　　The Disney Hospitality Leadership Program is a robust 12-month learning and development opportunity for college seniors, graduate students, and recent graduates to work in a leadership role. Participants will learn from top leaders in the hospitality industry, gain hands-on experience, and participate in Disney leadership classes.

　　What You Will Do

　　Attractions and Transportation: Monitor operations which may include complex, technical ride vehicles and systems, operating procedures and ensure optimal efficiency measures. Respond to downtimes and handle any unanticipated operational issues. You are also responsible for evacuations and may respond to increased Guest concerns.

　　Minimum one year of leadership experience.

　　A self-starter who enjoys making day-to-day operational decisions in line with Guests, employees, and financial expectations.

　　Able to cultivate, build and maintain relationships to best communicate and talk to Guests, front-line employees, partners, vendors, leaders, and peers in other lines of business as a point-of-contact for day-to-day operations.

　　Empowered to encourage, recognize, monitor performance, coach, and develop front-line employees from different cultures, backgrounds, and styles.

　　Knowledge of the theme park industry and a passion for delivering an outstanding service experience.

　　Demonstrated problem solving and decision-making skills.

　　Demonstrated strong written and organizational skills with attention to detail.

　　Shown ability to function effectively in a team environment.

　　Proven computer proficiency within a Windows environment.

　　Required Qualifications

　　College Senior, recent graduate, or Graduate level student.Preferred Qualifications

　　Prior or current experience with The Walt Disney Company.

　　Proven multilingual skills, particularly Creole, Portuguese, Spanish, and Vietnamese.

　　Majoring in Business, Tourism and Hospitality management or related.

　　Eligibility Requirements & Programs Information

　　At the time of application, must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past twelve (12) months OR currently participating in a Disney College Program or Disney Professional Internship.

　　Must be at least 18 years of age.

　　Must possess unrestricted work authorization.

　　Must provide full work availability.

　　Must be aligned with The Disney Look appearance guidelines.

　　Program Length: This is a 12- month program. The approximate dates of the program are June 2024 through June 2025. Participants must be fully available for the duration of the program.

　　Housing: This program is based Orlando, Florida. We provide limited housing opportunities please go to the American Campus Communities, for more information. click here

　　Transportation: Must have reliable transportation to/from work.

　　Job ID: 10077198

　　Location: Lake Buena Vista,Florida

　　Job Posting Company: Walt Disney World Resort

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.