Description

　　ICF’s Disaster Management Division is currently seeking a Disaster Service Coordinator to join us immediately. This is an early career full-time, benefits-eligible position located Onsite daily in our office space in Cupey, Puerto Rico.

　　The Disaster Management division works with government agencies and communities to design and implement policies and programs to promote increased resilience to disasters and to promote long-term recovery in housing, economic revitalization, and infrastructure after disaster strikes. Our functional expertise is in program management, technical assistance, training, performance measurement and evaluation, website development, and adult learning. Clients include HUD, HHS, and USDA among others. We often work in close collaboration with ICF experts across the firm on issues related to energy efficiency and green building, infrastructure, disaster planning and recovery, financial literacy, job training, and others. All work is done in a professional, collegial, and intellectual environment that allows individuals to pursue their passions and generate results.

　　Key Responsibilities:

　　• Assist applicants with filing warranty claims face-to-face.

　　• Perform a variety of responsible, confidential and complex administrative and organizational functions

　　Assist management with task associated with customer service, case management, warranty claims and administration.

　　• Track status of warrant claims and work with construction managers on outstanding warranty claims.

　　• Provide excellent customer service in a fast-paced, multi-tasking, people-facing environment daily.

　　• Work on multiple tasks, often juggling priorities and working with tight deadlines.

　　• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.

　　• Become knowledgeable of policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-DR.

　　Applications and Resumes must be in English, showing qualifications and skills for consideration.

　　MUST HAVE Qualifications:

　　• 3+ years’ experience in customer service in a fast-paced, multi-tasking, people-facing environment.

　　• High School Diploma

　　• Current Resident of Puerto Rico

　　• Fully Bilingual English and Spanish, able to read, write, speak and type in English fluently.

　　Professional Skills:

　　• Strong writing and data analytical skills

　　• Strong organizational skills, ability to prioritize, work under pressure, juggle multiple tasks, organize time effectively

　　• High level of accuracy and discretion

　　• Excellent interpersonal and communication skills

　　• Flexibility of schedule and able to work in a fast-paced environment.

　　INVESTING IN OUR PEOPLE

　　By empowering a diverse workforce, we discover innovative solutions to the most pressing issues of the day. We strive to create an environment that’s both welcoming and inclusive, where problem solvers can deepen their knowledge, collaborate with others, test out new ideas, and grow their careers. Our people choose ICF every day because they find purpose in our work.

　　Working at ICF

　　ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

　　We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

　　Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and Pay Transparency Statement .

　　Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

　　$27,258.00 - $46,339.00

　　Cupey, PR (PR07)