Additional Information Location flexible - UK, Germany or Spain

　　Job Number 24011003

　　Job Category Sales & Marketing

　　Location Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

　　CANDIDATE PROFILE

　　Education and Experience

　　2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area; OROR

　　4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

　　CORE WORK ACTIVITIES

　　Supporting Developing & Executing Sales Strategies

　　Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

　　Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

　　Assists with the development and implementation of promotions, both internal and external.

　　Collaboration with Business Plan process

　　Maximizing Revenue

　　Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

　　Recommends booking goals for sales team members.

　　Managing Sales Activities

　　Monitors all day to day activities of direct reports and remote teams

　　Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

　　Participates in sales calls with members of sales team to acquire new business and/or close on business.

　　Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

　　Coordinate marketing campaigns, PR activities and promotions that support business needs.

　　Coordinate Roadshows, tradeshows and customer engagement events as needed.

　　Analyzing & Reporting on Sales and Financial Data

　　Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

　　Assists Revenue Management with completing accurate six period projections.

　　Reviews sales and catering guest satisfaction results to identify areas of improvement.

　　Create a monthly report about consolidated Topline activities to be shared with Senior Management.

　　Create a monthly report about Financial critiques for Sales and Marketing. Format 90, Format 89

　　Ensuring Exceptional Customer Service

　　Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

　　Interacts with guests to obtain feedback on product quality and service levels.

　　Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

　　Empowers employees to provide excellent customer service.

　　Observes service behaviors of employees and provides feedback to individuals.

　　Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

　　Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

　　Participates in and practices daily service basics of the brand.

　　Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

　　Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

　　Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

　　Building Successful Relationships

　　Develops and manages relationships with key stakeholders, both internal and external.

　　Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

　　Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

　　Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

　　Managing and Conducting Human Resource Activities

　　Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

　　Utilizes all available on the job training tools for employees.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.