The Canada Operations 1st line Risk and Controls team is seeking a seasoned, enthusiastic, organized individual as the Director, E-21 Operational Resilience who will represent Canada Operations in execution of the core components of its OFSI Framework. The successful candidate will be a highly motivated, self-driven and passionate professional who has solid knowledge  and experience of Manulife’s Operations in one or more of these areas- Insurance, Affinity, Group Benefits Plan Sponsor Services , Contact Centres, Project Management and has worked extensively with business stakeholders and/or business risk management while being committed to successful delivery of important risk program deliverables.

This role will provide a dedicated focus on identifying, capturing and driving the E-21 governance model and deliverables. Success will require high degree of facilitation, collaboration, interviewing, influencing skills and close collaboration with business and functional areas subject matter experts and other stakeholders including Global ORM, Global Technology, Legal, Finance, HR, and Compliance.

Primary Responsibilities:

Execute core elements of E-21 Operational Resilience Framework

Critical Operations Identification, Assessment and Improvements

Lead analysis of Critical Operations including defining scope of Critical Operations, impact tolerance, end-to-end mapping of assets required for running of Critical Operations (people, location, technology, process, 3rd party), identify material point of failure, develop action plan to remediate vulnerabilities, and test readiness of Critical Operations through severe but plausible scenarios.

Partner with Critical Operations owners, Operational Resilience Office, and enabling programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions

Coordination with Global Operations and 2nd Line ORM

Reporting to senior management on Canada Operations progress, challenges and action plans

Manage relationship with cross-functional stakeholders to address issues, develop strategic, advocate for change, and implement solutions

Vision Strategy- develop maintain a robust a Business Continuity Management and resilience strategy for Canada Segment to meet resilience objectives

Ensure Exit Plans for Critical Third Parties are Maintained and Tested

Maintain strong business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences

Team Management- lead and maintain a high-performing team that collaborates effectively with stakeholders. Provide coaching and support during periods of staff shortages and employee relations issues.

Required Qualifications:

Bachelor’s degree in business, finance and / or industry certificate in operational risk

7-10 years of related experience with strong knowledge of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies

Experience with leading high performing teams including coaching and developing people

Strong verbal and written communication skills: ability to convey complex situations and relationships in a clear and concise manner and communicate effectively with all levels of staff and management

Proven experience in creating project updates and presenting to senior management

Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities

Strong critical thinking, analytical skills and professional skepticism

Preferred Qualifications:

Knowledge of Insurance, Group Benefits, Affinity and or Contact Centres operations is a plus

Familiarity with E-21 OFSI Operational Resilience Guideline is a plus

Competencies:

Ability to synthesize complex information, identifying key points and issues and facilitate discussions to identify strategic and tactical impacts of transformational activities;

Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons;

Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business

Independently motivated to find new ways to address issues, confront barriers and seek out information for the benefit of the business;

Ability and confidence to ask pertinent questions and adjust thinking when new facts are found

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Primary Location

Waterloo, Ontario

Semana de Trabajo Comprimida

Híbrido

Salary range is expected to be between

$100,950.00 CAD - $181,710.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [email protected] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.