Company Description

　　"Why work for Accor?

　　We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

　　Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

　　Job Description

　　Reporting to the Director of Operations, the Director of Rooms will lead the Front Office, Concierge, Bell Services, Housekeeping, Laundry, Guest Services departments. Responsibilities and essential job functions include but are not limited to the following:

　　Oversee the relationship with the 3rd party parking management team to ensure adherence to Fairmont standards and appropriate staffing is in place.

　　This is a hands-on role that provides strategic leadership and functional guidance to operational leaders and partners

　　The DOR works closely with other executive committee members and department heads to support guest service and colleague engagement throughout the hotel while at the same time maximizing overall hotel performance

　　Contributing Member of the Hotel Executive Committee, demonstrates a commitment to Leadership, Guest Service excellence and our Brand Promise

　　You will craft a guest journey tailored to meet the evolving needs of guests

　　Embracing the core values of the Fairmont brand, you will integrate strategic pillars into every touchpoint, ensuring alignment with brand's service philosophy and service standards in day-to-day operations

　　Your focus will be on maintaining service signatures, incorporating brand service behaviors into floor operations, and fostering smooth communication between the Front of House and Housekeeping departments

　　The objective is to guarantee that rooms are meticulously prepared according to guests' recognized preferences

　　As the orchestrator of arrival and departure experiences, you will collaborate with the Director of Food & Beverage to develop seasonally changing tastes

　　Meet and greet protocols will be established, and during peak hours, you will personally be present in the lobby

　　Monitoring housekeeping and turndown services, you will designate a cleanliness champion to uphold the highest standards of cleanliness and hygiene in guestrooms and public areas

　　Support and guide the principles of Global Leadership program

　　Provide coaching and mentoring to junior leaders and colleagues

　　Establish and monitor effective goals and measurements for the Division through the utilization our goals and objective tools

　　Pro-actively engage in recruitment, onboarding and training of Leaders and Colleagues

　　Oversee Employee Engagement growth in all rooms departments and participate in executive team strategies

　　Ensure brand and service standards are in place, maintained, audited, and celebrated (LQA, etc)

　　Ensure that Guest and Colleague concerns are resolved satisfactory in a professional and timely manner

　　Create an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts

　　Actively participate all Rooms related renovation and public area projects

　　Oversee Rooms operating capital spend

　　Work with Director of Engineering to review & prioritize outstanding work orders for guest rooms, public areas and guest fleet

　　Actively participate on the hotel Revenue Management Team

　　Maximize revenues and effectively ensure cost control

　　Utilize labor management tools and tactics to ensure the right amount of people are in the right place at the right time for the right job

　　Responsible for Crisis management plans for the division and is an active member of the hotel crisis management team

　　Development of annual operations & capital budgets; expenses, staffing levels and productivity

　　Involved in the development and execution of the hotel strategic plan

　　Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required

　　Execute Health & Safety mandate throughout division including WC policies and practices

　　Ensure representation of division on various hotel committees (DEI, Heartist, Sustainability, Health & Safety)

　　Ensure all ESG initiatives are adhered to, and new and innovative environmental opportunities are implemented!

　　Proactively look for ways to maintain and enhance AccorHotels' DEI philosophy and values throughout the rooms division

　　Maintain excellent relationships with business partners

　　Ensure "clean and sparkling hotel" program is fully active in the rooms division

　　Lead the performance review process of the division

　　Review industry trends for new and innovative product and service opportunities

　　Carry out any other tasks as assigned

　　Qualifications

　　Previous Rooms Division leadership experience in luxury hotel required

　　Comprehensive knowledge of Front Office and Housekeeping operations, policies, and procedures

　　Proven ability to effectively lead, motivate, coach, and develop your team

　　Strong guest service orientation and training skills background

　　Self-motivated, with the ability to make effective decisions

　　Ability to maintain high service levels under pressure

　　Ability to consistently stand and walk through out shift

　　Additional Information

　　Our commitment to Diversity & Inclusion:

　　We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D

　　Salary: $133,000 to $177,000 USD annually 

　　What is in it for you:

　　Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.

　　We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential

　　Opportunity to develop your talent and grow within your property and across the world!

　　Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Planet 21 and WATCH