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Director of Fraud
Director of Fraud-March 2024
Olympia
Mar 31, 2026
About Director of Fraud

  We look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.If you are an innovative leader passionate aboutstopping fraud across all enterprise channels while improving our member's experience, this position may be for you! You'll lead improvements in processes and technology while championing a talented and highly-motivated Fraud team.You'll be responsible for the enterprise fraud mitigation functions, compliance requirements, and help reduce the negative impact on the member experience and the financial standing of the credit union. Ready to learn more?Your day might include:Partnering with the VP of Fraud and Information Security to define a comprehensive and forward-looking fraud prevention strategy aligned with the business risk appetite, board, and business goals.Providing tactical oversight of the enterprise's fraud incident response programsManaging a comprehensive program to measure the effectiveness of fraud controls and provide those metrics on an ongoing basis for continuous monitoring and improvement.Providing strategic and tactical leadership to the to the Fraud team and serve as a back up to the VP of Information Security and FraudBuilding, mentoring, and managing a high-performing team of Fraud mitigation professionals and the broader IT team as needed, fostering a culture of innovation and continuous learningDeveloping and presenting reports to VP of Fraud and Information Security and senior management highlighting key findings and recommendations.Managing the budget for the fraud program and team, ensuring cost-effectiveness while maintaining high member satisfaction and loss preventionBuilding relationships across the enterprise to ensure close alignment with business needs, direction, and risk appetiteSupporting the development and leading execution against an enterprise fraud prevention strategy protecting the Credit Union's financial standing, systems, and member data against fraudulent activityOverseeing the implementation of advanced fraud mitigation technologies, including fraud detection and response, behavioral detection, and identity managementOverseeing fraud mitigation efforts related to cards, new account processes, lending, in-person, wires, account take-over, disputes, claims, phone, etcLeading programs and processes to monitor the emergence of new fraud threats and vulnerabilities, assessing impacts, and driving responsesOverseeing fraud investigation program, performance, and provide escalation supportDeveloping, maintaining, and updating a comprehensive fraud investigation procedures and incident response plan, ensuring it is up-to-date and aligned with industry best practicesCoordinating and leading fraud investigations and incident response efforts, including forensics investigations and legal action if requiredConducting post incident reviews to identify areas for improvement and update response plans accordinglyCollaborating with Member Experience, Front line operations, Compliance, IT, and Information Security to architect fraud risk management solutionsMonitor compliance with policies and standards, initiating corrective actionsDeveloping, maintaining, and updating fraud related policies and standards, ensuring alignment within regulatory requirements and industry best practicesLeading execution against the defined risk management strategyWhat

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