Join QuickSTAT, a top international logistics organization, as our Director of Commercial Operations. Drive regional growth with high-level strategies, execute tailored sales plans, and lead the commercial operations team. Elevate client engagement, assess customer satisfaction at a senior level, and expertly handle critical situations. Optimize resource allocation for events, stay informed on market trends, and capitalize on revenue opportunities. Shape your career with us—apply now for a rewarding role in the dynamic field of Healthcare logistics.

　　Your Role

　　Take the reins in overseeing regional customer accounts, strategically developing solutions that precisely meet customer needs and drive optimal sales and profits. Be the face of QuickSTAT, cultivating a positive image with prospects and clients while actively supporting the corporation's strategic objectives. Represent the organization with professionalism during customer visits and at trade shows or events. This role is an opportunity for hands-on involvement in account management, where your strategic thinking and customer-focused approach make a tangible impact on our success.

　　Your Responsibilities

　　Orchestrate customer accounts on a regional scale, driving growth through high-level strategies and leading the account growth team for effective execution.

　　Develop and implement specific sales strategies at the account level, collaborating seamlessly with the Quick team for successful execution.

　　Elevate client engagement through on-site meetings, meticulous review of deliverables, and active participation in Quarterly Business Reviews (QBRs) and critical meetings.

　　Engage with customers at a senior level to assess satisfaction, manage critical situations with at-risk accounts, and ensure a proactive approach to customer needs.

　　Ensure optimal allocation of resources for tradeshows and events, managing overall Return on Investment (ROI) effectively.

　　Develop and maintain a deep understanding of competitive products and market activity, providing regular reports to keep management and sales peers informed.

　　Identify new revenue and margin opportunities, contributing to the development and implementation of response strategies.

　　Build and sustain high levels of customer satisfaction by directing necessary resources to meet regional customer needs.

　　Guide on-site representatives in business development, ensuring profitable ventures through mentoring and development.

　　Formulate and develop comprehensive business plans for each account, addressing sales growth activities, technology, market and competitive information, and pricing strategies, while coordinating customer-based activities and strategies globally with other sales organizations, maintaining regional account responsibility.

　　Your Skills and Experiences

　　8 years+ experience in sales to Chief Medical Officers, Contract Research Organizations, Central Labs, pharmaceutical, biotech, and personalized medicine companies.

　　8+ years of logistics industry experience

　　Bachelors Degree

　　Good Reasons to Join

　　We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.

　　Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.