Account Manager, OEMTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As Strategic OEM Account Manager, you will be accountable for developing, implementing, and managing the account strategy for several premium regional fleet accounts. You'll lead all aspects of the customer relationship from inception through product uptime, coordinate all sales activities, manage customer problems, and will focus on growth, profitability, and customer satisfaction. This is a position with global grade12This position reports toAccount ManagerYour responsibilities
Account strategies: Participate in the development of the North American sales strategy for each assigned account by providing the customer's current business and long-term plansSales targets: define and propose sales targets and growth margins for the account, ensuring successful achievement with a structured follow-up processAccount plan: Lead the development and implementation of the account plan, including the design of the executive relationship strategy and coverage plans, prioritizing the opportunities, and identifying a target for each solution element; Proposes recovery plans in case of potential order shortfallsCustomer Relations: Establish and nurture strategic account relationships with Stakeholders at the executive and Senior Leadership levels. Act as a focal point for problem resolution and monitor customer claims. Plan, facilitate, and conduct customer negotiationsCustomer knowledge: Develop, maintain, and share detailed knowledge internally of the customer's business strategy, purchasing behavior, organization, decision-makers, customer business drivers, economic trends, and competitionVolume and profit: Coordinate the sales of products/solutions/services/software to key accounts, focusing on volume, mix, and profitability targets for the Fleet BusinessMarket activity: Monitor competitors' activity with each account and ensure appropriate response strategies are formulated and implemented. Create added value for the customer and ABB by ensuring a coordinated sales approach (e.g., frame agreements). Communicate details in accordance with ABB supply, offering, and strategyMarketing: Leverage internal and identify external resources (e.g., technical, advertising, and marketing) to provide value-added services to accountsYour background
Bachelor's degree is required with 5 plus years of Strategic Account management (OR)Executive level stakeholder relationship management, MBA or Master's degree, and large global account management experience is preferredIn lieu of degree, will consider 10 plus years of experience in Account Management in a directly related industryMust be comfortable in an individual contributor role operating within a highly collaborative team and globally matrixed businessInterest in building and growing a small account management team in the future is preferredExperience with strategic partnership with customers with a 1-to-3-year planning horizon is strongly preferredMust have ability to organize and influence sales teams and complete accurate proposal and forecast information using SalesforceExperience in relationship-based selling techniques with customers with the ability to demonstrate ROI (Return on Investment) sales approach to key customersTechnical Product and Market knowledge in the Electric Vehicle Transportation space, and related digital systems and services is highly preferredExceptional verbal and w