At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　The ITSM team is defining and delivering the modern Service Management for our customers. We are responsible for the portfolio of products and solutions that serve CIO, CTOs, CDOs, CSOs and their staff of technologists and operators. ITSM is multi-billion-dollar portfolio servicing our most critical customers at Service Now. We are passionate about helping technologists meet their goals and architect the digital future of their organizations.

　　We are looking for a Director, ITSM Strategic Business Operations, who can be a trusted advisor to leadership and a respected partner to cross-functional peers. The candidate must have relentless curiosity, the ability to influence at the Executive level, and a get-it-done attitude, while collaborating across the organization. This role will support both operational and strategic aspects of the business. You will be solving complex business problems, manage business operations activities, and drive operating rhythms for the ITSM business. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business objectives. This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company!

　　What you get to do in this role: 

　　Thought partner with product leadership team and GTM partners on a variety of efforts. Provide deep understanding and supporting data of customer behavior, product and team capabilities, and detailed metrics to inform decision making

　　Contribute to strategic planning for the BU, this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations

　　Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output

　　Support alignment between BU leaders and all Stakeholders (C-Level, other functions). Own relationships with internal cross-functional leaders to coordinate business activities and proactively distill and communicate relevant information to leadership 

　　Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap

　　Structure complex problems, develop hypotheses, conduct analyses, and suggest data-driven recommendations to leadership, including C-suite

　　Contribute to the operating cadence of the business – quarterly business reviews, executive product roadmap reviews (PRR), & annual planning 

　　#DTJobs #Productjobs

　　To be successful in this role you have:

　　8+ years relevant work experience in technology industry or equivalent 

　　Strong product sense and intuition

　　Experience working within the product development process, thrives in a matrixed environment, has the ability to establish credibility with product, engineering, and GTM leaders, and an understanding of operational and go-to-market implications of their recommendations.

　　Excellent collaborator and team player; if the team wins, you win 

　　Strong data analytics and problem-solving skills, with an ability to synthesize, with creative problem-solving skills

　　Experience building business cases and analyzing financial metrics in technology industry

　　Experience creating annual financial plans

　　Demonstrated ability to drive multiple projects concurrently

　　Effective communication skills - both verbally and in writing; comfortable in business and technical discussions

　　MBA, equivalent degree, or equivalent experience 

　　FD21

　　For positions in the Bay Area, we offer a base pay of $178,900 - $313,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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