Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing PC company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

PURPOSE OF THE JOB

Develops and manages enablement platform portfolios for each department.

Leads the strategic development and management of cloud platforms, CI/CD pipelines, automation frameworks, and MLOps processes, enabling scalable and efficient technology solutions aligned with enterprise objectives.

Designs and optimizes AWS cloud infrastructure to support critical applications, ensuring high availability, cost efficiency, and seamless integration with automation and deployment pipelines.

Spearheads the implementation of robust CI/CD pipelines, enabling faster and more reliable delivery of software solutions while integrating MLOps frameworks to streamline machine learning model deployment and lifecycle management.

Develops and enforces best practices for cloud infrastructure, automation, and MLOps, focusing on scalability, security, and operational resilience.

Directs cross-functional initiatives to enhance enterprise technology platforms, integrating OpenText ECM, UC4 workload automation, and InRule with cloud and automation solutions to improve operational efficiency and scalability.

Collaborates with engineering and data science teams to implement cutting-edge MLOps pipelines, automating workflows from model training and testing to deployment and monitoring.

Manages vendor relationships, contracts, and compliance for tools like JIRA and InRule, aligning third-party solutions with enterprise cloud and automation strategies.

Conducts cost-benefit analyses for cloud and automation technologies, justifying investments in innovative platforms that enhance business agility and reduce time-to-market.

Defines and executes cloud governance, automation policies, and disaster recovery strategies, ensuring compliance with regulatory standards and alignment with organizational goals.

Builds and leads a team of cloud platform and automation experts, fostering a culture of innovation, collaboration, and continuous learning to drive excellence in CI/CD and MLOps delivery.

Provides strategic leadership for hiring, onboarding, and professional development, ensuring team members excel in cloud platforms, automation, and machine learning operations.

Manages and optimizes cloud spending employing Financial Operations practices to effectively govern for platform investment.

Develops and leads a team of enablement platform professionals.

Provides strategic and tactical direction to the cloud platforms, CI/CD, and MLOps teams, communicating the organizational mission and values, and setting standards for performance excellence in automation and deployment.

Establishes a collaborative team culture focused on cloud infrastructure, CI/CD automation, and MLOps processes, ensuring high engagement, recognition, and retention of team members. Ensures leadership practices promote continuous development and high performance in cloud and automation technologies.

Manages hiring, onboarding, and training for incoming staff with expertise in cloud platforms, CI/CD, and MLOps, setting clear expectations and developing career paths to build a resilient, skilled team capable of driving innovative automation solutions.

Provides strategic and tactical direction to the Enablement Platforms team, communicating organizational mission and values, building strategic roadmaps and setting standards for performance excellence.

Establishes a collaborative team culture, ensuring high engagement, recognition, and retention of team members. Ensures leadership practices promote development and high performance.

Manages hiring, onboarding, and training for incoming staff, setting expectations and developing career paths to build a resilient and skilled team.

SUPERVISORY RESPONSIBILITIES

Leads managers, teams of specialists and administrators in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

EDUCATION AND EXPERIENCE

Bachelor's degree in Computer Science, Information Systems, or a related field required. Additional experience may be considered in lieu of degree.

Minimum of 10-15 years of relevant experience in IT or enablement platforms, including 5 years in management roles.

Experience in systems design, from business requirements analysis through day-to-day platform management, is required.

CERTIFICATES, LICENSES, REGISTRATIONS

Relevant cloud certifications, such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, and AWS Certified Machine Learning, are strongly preferred.

Microsoft Certified: Azure Solutions Architect Expert is strongly preferred.

Certifications such as Certified DataOps Professional, TOGAF® 9 Certified – Enterprise Architecture, or ITIL® 4 Leader: Digital IT Strategy are desirable and considered a plus.

Additional certifications, including Certified Kubernetes Administrator (CKA) and Jenkins Engineer Certification (CJE), would further distinguish a candidate.

KNOWLEDGE AND SKILLS

The ideal candidate will have a deep understanding of cloud platforms, CI/CD pipelines, and MLOps frameworks, with expertise in optimizing AWS infrastructure, automation workflows, and machine learning operations.

Possess skills in strategic planning, budgeting, project management, and policy development, particularly in the context of cloud, CI/CD, and MLOps initiatives, ensuring operational efficiency and scalability.

Requires proficiency in Microsoft Office Suite and strong communication skills to enable effective collaboration across all organizational levels, especially in cloud and automation environments.

Additionally, the candidate should have excellent problem-solving and time management abilities, with a focus on optimizing cloud operations, automation processes, and machine learning model lifecycles to support business growth and innovation.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. The noise level in the office is usually moderate.

We are currently not offering employment sponsorship for this opportunity.

#LI-RK

#LI-HYBRID

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference

• You will have a voice and feel a sense of belonging

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match

• Bonus potential for all positions

• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

• 11 paid holidays throughout the calendar year

• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.