Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

　　Reports To

　　VP, Transaction Services

　　Key Relationships

　　National Accounts Admin Team

　　Customer Admin Team

　　Central Admin Department

　　Customer Service Department

　　Special Billing Teams (Regional and National)

　　Strategic Account Managers

　　Market and Operational Teams (Branch Managers, Regional Directors, Market VPs)

　　Cash Allocation Department

　　Accounting Department

　　HR

　　IT

　　Job Summary

　　Responsible for strategic planning, oversight and operational management of credit and collections functions for all Rentokil Terminix customers including National and Non-national. Objective of this role is to implement effective collection strategies to maximize collection of outstanding payments due to Rentokil Terminix and implement initiatives and projects to enhance collection capabilities and success. This role will support monitoring and improving timing of customer payments and processes to ensure payments from customers. Provide leadership of internal projects for continuous automation, process improvements, and productivity gains.

　　Key Performance Indicators

　　Disputes in process (volume and ageing)AR aging improvementDaily Sales Outstanding (DSO)Track bad debt and write offsDispute process resolutionTrack customer balances beyond terms

　　Principal Duties and Responsibilities

　　Strategic leadership for Commercial and Residential customer collections functions for a North American AR portfolio exceeding $500 millionResponsible for teams' work distribution and managing day-to-day priorities for which customer accounts require attentionLeads team responsible for reports of billing, rebates, customer administration to the National Accounts team and Strategic Accounts ManagersDrive root cause analysis and resolution for non payment and cash allocation issues and direct team to implement collectionsDirects cross functional team efforts with Customer Admin teams (National and Non National) and Special Billing teams for problem resolutionSet and monitor collection function goals for team members, improving their performance, managing team compensation and bonusesResponsible for hiring and staffing decisions with budget responsibilitySupport VP with strategy development for write offs, services holds and steps for remediationLead team that identifies recommendations and provide leadership to resolve customer nonpayment issues, write off for uncollectible, service hold for non-payment, and other issuesManages customer relationships for large strategic commercial accounts to identify and resolve billing and payment issuesEstablish KPIs that measure and drive function performanceAdvises on journal entries and/or accruals, especially bad debt and revenue relatedReview and approve bad debt write offsReview and approve National Accounts contract deposits, billing method, and payment termsPartner with Operations and CSC to resolve customer issues preventing paymentsInteract with operations teams to resolve regional issues through regional relationshipsDevelop and execute strategy for collection (determining timing, exceptions, contract adjustments)Set strategic direction and execute migration of collection process for acquired companiesOversight for training and testing for new companiesResponsible for HR processes related to collectionsLead and prioritize internal projects for optimizing and improving processes and ad hoc reportingSet strategic direction and goals for 3rd party collection agency relationships and data sharingManage forecasted monthly write off and payment resolution processesPartner with teams across the organization to effectuate customer payments and resolve process gaps in the collection cycleResponsible for staffing team and hiring decisions

　　CANDIDATE SUMMARY

　　Required Experience

　　10-plus years experience in billing and collection in a leadership roleExperience managing large teamsExtensive experience in residential/commercial billing and payment processesExperience influencing and collaborating with functions across the organizationExperience with high volume and high revenue accountsExperience with Google Sheets, Excel and other Microsoft tools

　　Required Leadership Traits and Characteristics

　　Coach, develop, manage and motivate colleaguesCalm, organized and optimistic in a dynamic work environmentManage and make sense of large volumes of data to understand trends and identify opportunities ($4 billion in customer payments annually) for strategic alignmentManage key milestones to achieve organizational commitments and resultsInspire colleagues to high levels of performance keeping focus on competency, collaboration and accountabilityCreate a positive work environmentFoster relationships with internal and external customers to meet or exceed goals

　　Formal Education, Qualifications or Training

　　BA/BS degree in finance/accounting or related field

　　Physical Demands and Working Conditions

　　The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Incumbent must be prepared to:

　　Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Sitting for long periods of time while using office equipment such as computers, phones and etc.Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

　　Incumbent is required to have:

　　Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

　　Incumbent will be subject to:

　　Inside working conditions: The change of building environment such as with or without air conditioning and heating.

　　Base pay range: $120000-$165000/year

　　Annual Earning Potential: $150000 - $206300 / year

　　In addition to the base pay, a Colleague working in this role who has completed training may be eligible to earn additional monetary compensation including overtime, incentive and/or commission pay. Total annual earning potential may vary based on performance, assigned routes and achieving Key Performance Indicators ("KPIs").

　　Why Choose Rentokil ?

　　A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

　　Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

　　Click here to read more about our Total Rewards Program which includes:

　　Professional and Personal Growth

　　Multiple avenues to grow your careerRentokil Terminix is a Drug Free workplaceTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)

　　Health and Wellness

　　Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

　　Savings and Retirement

　　401(k) retirement plan with company-matching contributions

　　Work-Life Balance

　　Vacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibility

　　We are looking for individuals who want to make a difference where our customers live and work. Is that you?

　　Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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