Job Description:

　　IAS is looking for a Customer Success Associate to join our team in Pune. We want to find people at the start of their careers, who can become future leaders in digital advertising. The Customer Success Associate will partner with Customer Success Managers, Sales and Support to successfully retain and grow existing clients globally.

　　The primary focus of this role is to shorten time to drive your customer adoption of Integral technology, increase ROI for your clients, maintain strong relationships, and ultimately achieve renewals for our most valued accounts.

　　As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager and the CS team, you will learn technical, communication and commercial skills. Training will be provided in all areas.

　　What you'll do:

　　Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partnersBuild a solid understanding of all IAS products and processesPrepare regular reporting and data analysis of client activity, identify at-risk scenarios and work with internal/external stakeholders to build & enact solutionsDrive automation, create process and methodology documentationCreate materials and deliverables that will be used to support and engage with IAS's self-service client baseCommunicate client needs and act as an internal advocate for owned clientsAdhere to IAS values at all times

　　What you'll need:

　　0-2 years' experience, ideally in the Ad-tech industryStrong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendationsUnderstanding of online advertising and marketing industry is a mustAbility to learn quickly and grasp different processes and systemsEnthusiasm to work in a fast-paced and demanding environmentAbility to prepare clear and concise client-ready documentsExceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detailAbility to work independently as well as part of a teamExcellent communication skills (both written and verbal) in English. (Foreign languages like German, French, or Spanish will be an advantage).

　　About Integral Ad Science

　　Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms. IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

　　Equal Opportunity Employer:

　　IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

　　California Applicant Pre-Collection Notice:

　　We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

　　To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN

　　Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

　　#LI-Hybrid

　　About Integral Ad Science

　　Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms. IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

　　Equal Opportunity Employer:

　　IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

　　California Applicant Pre-Collection Notice:

　　We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

　　To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN

　　Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

　　#LI-Hybrid