JOB INFORMATION

　　Job Title:

　　Client Services Coordinator

　　Department:

　　Claims ASO Account Management

　　Job Code:

　　XXX

　　Revision Date:

　　01/01/2022

　　FLSA Status:

　　Exempt

　　JOB SUMMARY

　　Job Brief:

　　The Client Services Coordinator will be vital member of the ASO Claim department leadership team and report to the Client Services Manager. They will assist the ASO Claims Department with overseeing client services and client satisfaction, create and maintain client communications platform, collaborate with specialized vendors, assist with pre-sales teams by supporting RFP information gathering and response completion.

　　Responsibilities:

　　Coordinate and Participate in regularly scheduled client and vendor relationship calls. Manage and monitor the tracking of all inquiries from clients and select vendors including routing inquiries to appropriate departments and follow up with aging Prepare and Publish monthly and quarterly client services reports to customers Primary customer liaison with smaller ASO clients including managing annual re Perform annual client PHI access review Participate in annual SOC audit reporting tasks as required Participate in RFP question assignments from team and gathering responses. Maintain a question/responses historical databank that would be used for future RFPs Minimum of 5-10 years' experience in a role that included health care administration (preferably claims administration) or similar work experience.

　　Extensive experience in a Health Care Claims Administration industry. Strong verbal and written communication skills Well-versed in client and vendor relationship building Strong organizational skills Excellent management skills Prioritization and delegation skills Strong computer knowledge and use of MS Office toolsOrganization

　　Time Management

　　Self-motivation

　　Problem-Solving