West Creek 8 (12080), United States of America, Richmond, Virginia

Direct Marketing Extended Operations Manager- Hybrid

Job Description

Do you have passion for direct mail print production? Are you passionate about the customer experience? Then the Direct Marketing Operations team is the place for you! As an Extended Operations Manager for the Direct Marketing Operations production team, you will be responsible for managing the relationship between Capital One and various suppliers to ensure flawless operational performance and delivery. As a team lead, you will be asked to help establish framework for ensuring ongoing monitoring of operational performance to validate against both customer promise and well managed expectations. This will include monitoring reports which include detailed supplier performance, communication of performance to suppliers, and development of performance remediation plans, as needed. Additionally, you will have responsibility for driving innovation in direct mail, understanding the objectives of various lines of business and then developing and managing the outsourced supplier network that meets performance, cost, and risk goals. You will lead teams in the development of strategies, processes, or projects that will improve business performance, with additional responsibility to be a steward of the team’s skills and bandwidth to leverage strengths and fill gaps, address performance and risk areas, and advance strategic objectives.

Responsibilities:

Establish a strategic vision with suppliers and drive execution of critical business tasks

Lead team of associates aimed at Print Production activities, driving innovation and shaping a process improvement agenda

Assess and manage supplier performance, reporting, analysis and communications of supplier performance

Lead process design and analysis projects in concert with internal customers and external suppliers

Ensure visibility and transparency to internal and external stakeholders to the health of operations, including identification of critical needs/dependencies

Expected travel 25%

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

High school diploma, GED or equivalent certification

At least one year of experience in People Management

At least one year of experience in Process or Project Management

Preferred Qualifications:

Bachelor’s degree or military experience

1+ years in direct mail print production

1+ years experience in Supplier Management

2+ years of experience in People Management

2+ years experience in Project or Process Management

Project Management certification or PMP certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).