Digital Workplace Division Manager, Information Technology

　　Salary

　　$165,630.40 - $233,188.80 Annually

　　Location

　　Tacoma, WA

　　Job Type

　　Non-Classified

　　Remote Employment

　　Flexible/Hybrid

　　Job Number

　　T0240-24

　　Department

　　Information Technology

　　Division

　　Information Technology

　　Opening Date

　　01/17/2024

　　Closing Date

　　2/7/2024 5:00 PM Pacific

　　Description

　　Benefits

　　Questions

　　Position Description

　　The City of Tacoma is seeking an Information Technology Digital Workplace Division Manager to join the City’s Information Technology Department. The Digital Workplace Division Manager reports directly to the IT Chief Operating Officer and is responsible for the strategic planning, implementation, and operation of a robust portfolio of technology products including Digital Office and Public Safety Technology. The Digital Workplace Division Manager is an integral component of our ongoing success as a continuously learning, product-oriented service provider.

　　We are searching for a mindful leader and proven business manager who can guide and develop our dedicated staff and delivery partners to achieve operational excellence and stellar customer service.

　　This is an amazing opportunity to join a strong leadership team that shares a passion for both technology and public service.

　　Key Current and Near-Term Initiatives:

　　• Continual improvement of our Product and Service oriented operating model

　　• Supervisory and leadership capacity development

　　• Service Management and value demonstration

　　• Cybersecurity and Resiliency

　　• Major Product and Product Feature deployments (Windows 11, Teams Voice)

　　Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

　　Tacoma boasts the state's highest density of art and history museums and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

　　A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

　　Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Working in the Information Technology Department and supporting local government departments which directly serves the residents of Tacoma is a fulfilling and satisfying career.

　　City of Tacoma Commitment to Diversity and Inclusion

　　Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

　　The City of Tacoma offers a generous program of employee benefits:

　　• Outstanding working conditions and an exceptional quality-of-life environment, including telework.

　　• Medical coverage for eligible employees, spouses, and dependents, including children up to age 26.

　　• Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.

　　• Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.

　　• Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.

　　• Personal time off.

　　• Paid holidays.

　　• Flexible schedules.

　　• A great pension plan.

　　Qualifications

　　Minimum Education*

　　Bachelor's degree in Information Technology or directly related field

　　Minimum Experience*

　　7 years of progressively responsible information technology experience in area of assignment including 2 years prior as supervisor or manager in information technology. Some assignments may require a background check.

　　Licensing, Certifications and Other Requirements

　　As Assigned:

　　North American Electric Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP)

　　Some assignments may require a Washington State Driver's License

　　*Equivalency: 1 year of experience = 1 year of education

　　Selection Process & Supplemental Information

　　Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position. NOTE: Applications received without the required resume and cover letter will not progress in the selection process.

　　Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored based on information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate’s application. Providing false information will result in disqualification. Candidates must pass this evaluation to be placed on the eligible list for interview and hiring consideration.

　　Appointment is subject to passing a background check. Positions in this classification are non-represented.

　　The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

　　Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

　　Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

　　Vision Coverage: For eligible employees and their eligible dependents.

　　Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

　　Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

　　Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

　　Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

　　Other Employment Information

　　Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

　　Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

　　Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

　　Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

　　01

　　Applicants must be authorized to work in the United States for any employer. There is no sponsorship available for this position. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?

　　Yes

　　No

　　02

　　Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.

　　Yes

　　No

　　03

　　Which best describes your highest level of education?

　　High school or GED

　　Some College

　　Associate's degree

　　Bachelor's degree

　　Master's degree

　　PhD or other

　　None of the above

　　04

　　How many years of experience in progressively responsible information technology?

　　Less than two years

　　Two to four years

　　Four to six years

　　Six to seven years

　　Seven to eight years

　　Eight to ten years

　　Ten or more years

　　05

　　How many years of experience in as supervisor or manager in information technology?

　　Less than two years

　　Two to four years

　　Four to six years

　　Six to seven years

　　Seven to eight years

　　Eight to ten years

　　Ten or more years

　　06

　　This Supplemental Questionnaire is part of the application process; accordingly, it should be completed carefully. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application. I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.

　　Yes

　　No

　　07

　　Please describe your general education and experience relevant to this position.

　　08

　　Please describe your relevant experience in leading technology teams responsible for product or service delivery.

　　09

　　Please describe your relevant experience in roles where you had decision making authority and were accountable for the strategic planning of technology products and/or services.

　　10

　　Please describe your relevant experience in roles where you were accountable for the strategic planning of technology products and/or services.

　　11

　　In the above role, and for those Products and/or services for which you were accountable, please provide examples of decisions made in support of your strategic planning.

　　12

　　Please tell us how you learned about this job opening.

　　Job Interest Card notification

　　Professional organization

　　Military organization

　　City of Tacoma employee

　　Online job board posting

　　Word of mouth

　　LinkedIn

　　Indeed

　　Facebook

　　Instagram

　　Careers in Government

　　Government Jobs

　　Outreach Event

　　National Diversity Network

　　African American Job Network

　　Asian Job Network

　　Disability Job Network

　　Latino Job Network

　　Retirement Job Network

　　LGBT Job Network

　　Veteran Job Network

　　Other

　　13

　　Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

　　Required Question

　　Agency

　　City of Tacoma

　　Address

　　Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

　　Phone

　　253-591-5400

　　Website

　　http://www.cityoftacoma.org

　　Apply

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