Digital Service & Channel Finance Performance Manager

　　Job Req ID: 28724

　　Posting Date: 23 Jan 2024

　　Function: Finance

　　Location:

　　1 Braham Street, London, United Kingdom

　　Salary: Competitive + Excellent Benefits

　　This role can be based in London, Bristol or Birmingham.

　　Closing Date: Monday 5th February 2024

　　About EE

　　Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

　　At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

　　We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

　　Why this role matters

　　The Commercial Finance team is part of the Finance function within the Consumer Unit. One of the key focus areas is transformation that provides the vehicle in making the business less complex and more efficient. In this role, you will sit front and centre of the Digital Service Transformation project with the aim of transforming the way we deliver service to future and existing customers, eliminating journey complexity and increasing automatization.

　　What you'll be doing

　　Business partner the Digital Service team to maintain and challenge the service transformation roadmap, track delivery of initiatives and present back on progress

　　Work closely with Customer Care finance team to monitor Digital Service benefits and translate into actual financial savings

　　Identify new opportunities and help mitigate risks

　　Monthly output on Channel Performance / deep dives to identify associated opportunities / points of interest to be flagged

　　Share the performance results through Transformation meetings or with Channel Heads of /Directors

　　Provide regular reports and insights, challenging where corrective action is necessary to remain on course and or/optimise performance

　　Ad hoc business cases pertaining to channel opportunities as and when required

　　The skills you'll need

　　Qualified Accountant (ACA/ACCA/CIMA or equivalent)

　　Strong excel and powerpoint skills with the ability to analyse data to conclude on next steps / recommendations

　　Comfortable working with drivers of transformation and understanding of how varying KPIs and inputs impact of financial outcomes

　　Strong communication skills with the ability to articulate clear key messages, often to senior management

　　Ability to identify the root causes through financial analysis. Logical thought process to decipher information

　　Benefits

　　↵

　　10% target bonus

　　25 days annual leave plus bank holidays, increasing with service

　　BT Retirement Saving Scheme; 5% employee contribution, 10% BT contribution

　　BT Share Plans

　　Discounted BT products including TV, Mobile and Broadband

　　World class training and development opportunities

　　Flexible working arrangements

　　We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

　　We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.