Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Specialty Digital Sales Specialist, you will drive profitable revenue growth for United Rentals’ specialty business through the company’s digital platform using the CRM tool Saleforce.com. Excellent opportunity if you desire a sales and customer service career in the applicable Specialty Region. Ideal candidate will exceed expectations of internal and external customers by providing products and solutions and exceptional service and support through email and other communication channels while driving digital tool adoption.

What you’ll do:

Assist customers with applicable Specialty Region rental solutions and service inquiries through: email, phone, online ordering platform

Advocate for customers and partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries

Track, maintain, follow up and communicate with customers and log activities using SF.com

Identify and qualify by engaging in conversations with the customer in order to identify their specific need

Engineer and quote specific solutions that meet customer requirements

Convert quotes to reservations and coordinate delivery with the field branch locations

Leverage internal resources for quoting moderate-to-high technical solutions

Develop and foster internal relationships with field personnel

Develop a base knowledge on the fundamentals of all products and solution offerings by the applicable Specialty Region

Learn how to devise solutions for targeted applications using our diverse fleet and often complex solutions to customer needs

Develop Subject Matter Expertise on all United Rentals technology tools e.g. (Total Control; UR Control; UR1 etc.)

Provide customer service, quotes and reservations for select National and Strategic Accounts

Create a positive and consistent customer service experience while reducing customer’s effort

Accurately capture all customer data accurately to ensure Order Accuracy

Negotiate rental rates for equipment rentals in accordance with pricing policies and procedures

Other duties as assigned

Requirements:

Bachelor’s degree or equivalent experience

1-2 years customer service and/or sales experience

United Rentals inside sales experience preferred

Excellent verbal, written communication skills and ability to articulate and speak clearly

Data entry skills-40 wpm

Proficiency in Microsoft applications

Ability to apply critical thinking skills

Acumen for mechanically-inclined concepts

Flexible, reliable and dependable

Ability to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations

Excellent time management and efficiency skills

Organizational skills with heavy attention to detail

Deals constructively with conflict and responds professionally

Strong level of customer service

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development Promotional Opportunities

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

Paid Sick Leave

An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.