Description

　　The Digital Experiences Tech Lead is a critical senior agile and project management role within the Commercial Strategic that works to drive technology and data innovation and its delivery within the Commercial Bank.

　　The successful candidate will work closely with the Commercial Digital & Operations senior leadership, Technology Services, Enterprise Data, Cybersecurity, and a variety of other stakeholders across Citizens Bank.

　　The role requires understanding of technology, tactical direction, change facilitation and project leadership across a variety of client and colleague-enhancing transformation opportunities, including: Client Experience, Employee Engagement, Workflow Optimization and Automation, leveraging technologies such as AI/ML, Advanced Data Analytics, Document Digitization, Intelligent Automation, APIs and Experience Personalization as appropriate within Commercial Banking journeys.

　　This is a highly visible role suited to an experienced and adaptable candidate with a proven track record of successful technology consultation, delivery and strong relationship building.

　　The key deliverables of the role are:

　　Work with business lines and support functions to identify business challenges and define use cases through data analytics and stakeholder interaction.

　　Identify options and solutions to key business challenges, and develop compelling business cases for change - ensuring stakeholder engagement, negotiation and buy in.

　　Support new innovative applications and change opportunities, including benefit assessment, prioritization and implementation sequencing.

　　Develop roadmaps and tactical plans for technology solution and business benefit delivery.

　　Oversee Proof of Concept and Pilot evaluations to prove hypotheses and promote high viability options.

　　Advise and guide agile delivery of new use cases for proven technologies, including implementation and associated organizational change management.

　　The Business: Digital & Operations, Commercial Banking

　　Commercial Digital & Operations supports the onboarding and servicing of all Commercial Banking product categories, and a diverse range of products, including; Cash Management and Liquidity, Global Wire Transfer, Automated Clearing House (ACH), Real Time Payments, Electronic Data Interchange (EDI), Wholesale Lockbox, International Trade & Supply Chain Finance, ESG, Foreign Exchange, Interest Rate Derivatives, Commodities, as well as Commercial Loans, Asset Based Lending and Leasing products.

　　Qualifications

　　Bachelors degree and/or 5+ years of relevant business experience in IT delivery, consulting, project portfolio management, software design/implementation, and/or user experience design

　　Commercial/Wholesale Banking experience, and knowledge of Operations and operational support functions preferred

　　Ability to synthesize complex technological content in order to communicate simply to audiences at different levels of the Commercial Bank

　　Excellent written, verbal and interpersonal skills, as well as the ability to support others through development and coaching

　　Track record of fostering collaboration, innovative thinking and long-term business relationships

　　Advanced problem solving and the ability to analyze data, identify trends and formulate business cases, implementation plans and effective status reporting

　　Ability to multitask and prioritize in a fast-paced environment, working under own initiative to drive outcomes and results

　　Hours & Work Schedule

　　Hours per Week: 40

　　Work Schedule: 8:30-5:00

　　Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

　　Equal Employment Opportunity

　　At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

　　Equal Employment and Opportunity Employer

　　Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

　　Why Work for Us

　　At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth