Job TypeFull-time

　　DescriptionTo support and monitor the many facets of the digital banking platform. To work alongside the AVP, Digital Banking Manager to help support customers (internal/external) and complete the day-to-day tasks associated with managing the platforms.

　　Essential Functions

　　Complete and assist with the day-to-day functions/operations of the digital banking suite of products at the directive of the AVP, Digital Banking Manager (DBM).

　　Daily report review and platform monitoring, escalating any issues/concerns to AVP, DVM or other designated superior.

　　Assist with digital banking helpdesk tickets and any other employee/customer concerns/issues.

　　Assist with education efforts to other departments/branches/customers.

　　Completion of daily processes, general ledger tickets and monthly general ledger reconciliations.

　　Secondary Functions

　　Back-up other functions of the department.Competencies

　　Customer Service Expertise

　　Mathematics

　　Computer Skills

　　Business Fundamentals

　　Technology Skills

　　Communication

　　Taking Initiative

　　Supervisory Responsibility

　　None.

　　Work Environment

　　This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop and kneel; use hands to keyboard, file, or handle objects; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

　　Requirements

　　Required Education, Experience and Qualifications

　　High school diploma or equivalent.

　　Intermediate computer skills.

　　Strong communication skills.

　　Demonstrate willingness to be a team player.

　　General knowledge of electronic banking processes.

　　Excellent customer service skills.

　　Ability to multi-task and prioritize.

　　Preferred Education, Experience and Qualifications

　　Previous banking experience.

　　Knowledge of bank computer programs, regulations, and products.

　　Other Duties

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job duties, responsibilities and activities may change at any time with or without notice.

　　Salary Description$17-$22/hour