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　　Date: Jan 24, 2024

　　Location: Renton, WA, US, 98055

　　Company: PACCAR

　　Requisition Summary

　　As a Vehicle Support Center Specialist, you will become an expert on PACCAR Engines, provide accurate and quick support to PACCAR Dealer Technicians, provide detailed data to all PACCAR divisions on emerging issues related to PACCAR Engines and Aftertreatment Systems, and act as the first point of contact across all PACCAR Divisions.

　　Job Functions / Responsibilities

　　Provide direct technical support to Dealer Technicians by: Identifying customer concerns and reviewing prior troubleshooting results, in order to provide rapid and accurate technical and diagnostic support using our internal case management tool TCS 365.

　　Follow-up on repair progress to ensure maximum uptime in returning trucks to service.

　　Provide Software Support on engine applications that require special approvals, additional research or are regulated by government agencies. Provide instructions and updates to dealer technicians on these situations.

　　Work with multiple divisions to certify and test new diagnostic tools or improvements to existing tools and support continuous improvement teams

　　Escalate as appropriate complex issues to Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team.

　　Provide detailed documentation to appropriate divisions regarding product quality and improvements. Report as appropriate customer concerns.

　　Maintain all PACCAR Engine Certifications and staying up to date on current systems and technologies

　　Identify opportunities for continuous improvement.

　　Qualifications

　　Technical Degree and/or Bachelor’s degree preferred

　　Able to maintain technical certifications

　　Ability to handle multiple tasks and produce high volume/high quality output

　　Willingness to work in 24/7 environment and adapt to changing schedules and requirements

　　Ability to work under limited supervision and able to make sound decisions under pressure

　　Strong customer service and negotiation skills

　　Strong team oriented behavior

　　Strong PC skills and strong knowledge of Microsoft Office Suite

　　3 years of experience in vehicle and diesel engine diagnostics or 5 years general service technician experience

　　Fundamental understanding of mechanical systems and demonstrated ability to accurately and efficiently diagnose component and/or system failures.

　　Fundamental understanding of electrical system theory, and demonstrated ability to diagnose and troubleshoot system faults

　　Knowledge of industry diagnostic tools and current EPA requirements including OBD (On Board Diagnostics)

　　Additional Job Board Information

　　PACCAR Benefits:

　　As a U.S. PACCAR employee, you have a full range of benefit options including:

　　401k with up to a 5% company match

　　Fully funded pension plan that provides monthly benefits after retirement

　　Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

　　Tuition reimbursement for continued education

　　Medical, dental, and vision plans for you and your family

　　Flexible spending accounts (FSA) and health savings account (HSA)

　　Paid short-and long-term disability programs

　　Life and accidental death and dismemberment insurance

　　EAP services including wellness plans, estate planning, financial counseling and more

　　Salary Range:

　　At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $63,000 - $86,350 annually. This position is eligible for a holiday gift and may offer relocation assistance benefits. Additionally, this role is eligible for the full range of benefit options listed above.

　　Additional Information:

　　PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

　　PACCAR Parts is an E-Verify Employer

　　PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

　　Division Information

　　PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

　　PACCAR Parts is a global business with operations in many countries around the world. The ability to communicate in the native language is critical to our success. Do you speak multiple languages? Let us know!

　　Company Information

　　PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

　　Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!