JOB TITLE: Desktop Technician III

　　SALARY: $27.00-$28.85

　　EMPLOYEE TYPE: Full-Time Hourly Non-Exempt

　　TRAVEL REQUIRED: As Needed

　　RELOCATION: No

　　SUMMARY:

　　The Desktop Technician III will provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment will utilize a variety of operating systems (primarily Windows 10 and iOS), and various software, to include specialized suites such as GIS and AutoCAD, and software unique to Indian Affairs.

　　RESPONSIBILITIES:

　　Provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, tablets, cell phones, and their peripherals. This equipment will utilize a variety of operating systems and various software, to include specialized suites such as GIS and AutoCAD, and software unique to Indian Affairs.

　　Apply patches, upgrades and enhancements as they are approved by the customer

　　Perform systems management and systems monitoring

　　Responsible for security and administrative control for services and systems

　　Monitor server applications for availability, latency, and technical issues.Support customer configuration management procedures

　　Perform monitoring of all upgrades and enhancements

　　Provide support to end-users and ensure all issues and requests are entered and completed within client's ticketing system

　　Monitor server applications, system logs, and software logs for errors and alerts

　　Mentor and support junior Desktop Technicians

　　Create documentation for various processes, procedures, and systems

　　Non-Essential Duties

　　Other duties as assigned

　　MINIMUM QUALIFICATIONS:

　　Must be able to pass a background check for a Public Trust. May require additional background checks as required by projects and/or clients at any time during employment.

　　Associates Degree or combination of education and experience, or tradeoffbetween all of them.

　　A minimum of 3 years of related technical experience insupporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.

　　Support would include (but not limited to):installing and troubleshooting both hardware and software. Ability to support Microsoft operating systems.

　　Working knowledge of general office software such Microsoft Office and Microsoft 365.

　　The ability to support specialized software such as GIS and AutoCAD and software unique to Indian Affairs (similar software or general business application support is acceptable).

　　Ability to work with minimal guidance.

　　WORKING CONDITIONS:

　　Ability to lift up to 50lbs

　　General office environment

　　Must be able to sit for long periods of time looking at computer screen

　　May be asked to work a flexible schedule which may include holidays

　　May be asked to travel for business or professional development purposes

　　May be asked to work hours outside of normal business hours

　　Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

　　Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.

　　As an equal opportunity employer, Cayuse Government Services is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Recruiting Department at (541) 278-8200 for assistance.