Kforce has a client that is seeking a Desktop Support Technician II in Mountain View, CA.Summary:In this role, duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. As a Desktop Support Technician II, you will help employees with all facets of the corporate computing environment. The role will be 95% onsite 5 days week and maybe 5% service desk.Responsibilities:

　　Desktop Support Technician II may serve other IT department roles such as ensuring that all the computers in their company's network are backed up, safe and secure

　　May deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised

　　May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards

　　Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users

　　As a Desktop Support Technician II, you will coordinate with vendors to resolve problems

　　Add or replace memory, new keyboards, motherboards, and other components

　　Set up and troubleshoot domains, user accounts and software accounts

　　Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices

　　Minimum of an Associate's degree in Computer Technology or equivalent from a two-year college or technical school

　　Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA

　　Experience with installation, upgrade, and maintenance of software, hardware, and peripherals

　　Strong mobile support (Android, iOS, etc.) experience

　　Working knowledge of collaboration tools such as Slack, Box, Google Suite

　　Must combine an understanding of Macintosh & Windows with firsthand experience

　　Familiarity with encryption and security tools and triaging within this environment

　　Familiarity supporting Mac OS X & Windows 10/11

　　Familiarity with wired and Wi-Fi Networking with Windows Active Directory

　　Familiarity with Exchange, AD, Software Distribution Systems, and related technologies

　　Excellent communication and interpersonal skills combined with technical skills are essential to providing a -high touch- level of support to the employee community

　　Passionate about providing excellent customer service and follow-thru to completion

　　Good problem solving, diagnosis and troubleshooting skills

　　Ability to troubleshoot software, hardware, and connectivity issues remotely

　　Ability to understand & articulate root cause on customer issues

　　Ability to work under pressure in a fast-paced environment is a must

　　Ability to work independently and within a team

　　Previous experience with Microsoft Office is preferred

　　Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus

　　Familiarity with ticketing systems such as Service Now is a plus

　　Interview Process:

　　1st Round - 30 minutes with 2 Team Leads

　　2nd Round - The candidate needs to go onsite

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:38.34Maximum Compensation:48.34