Summary

　　Desktop Support Technician II

　　Ft. Belvoir, VA

　　Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

　　Chronos Operations (CO) is a wholly-owned subsidiary of Chenega

　　Corporation, an Alaska Native Corporation based in Anchorage, AK. Belonging to the Military, Intelligence, and Operations Support (MIOS) Strategic Business Unit (SBU), Chronos has a culture rooted in integrity, respect, and exceptional performance. Chronos is headquartered in Colorado Springs, CO, and provides mission-critical services in Advanced Analytics & AI, Software Engineering, Cybersecurity, Information Technology, and Intelligence.

　　The Desktop Support Technician II will provide fielded equipment administration for all activities (install, configure, operate, tune, and lifecycle replacement) to manage all fielded program equipment to users.

　　Responsibilities

　　Provide design, analysis, development, integration, documentation, testing, implementation, user support, and training to ensure network and/or encryption device connectivity at fielded units both CONUS and OCONUS.

　　Conduct system architecture engineering for fielded equipment.

　　Perform system modernization/lifecycle refresh of fielded systems to include researching, proof of concept, testing, installing deploying, and maintaining equipment.

　　Perform installations/upgrades/replacements, problem-solving, and testing to ensure the availability, validity, and reliability of fielded equipment; completing necessary documentation and follow-up with users.

　　Coordinate, perform, and document Site Surveys with host unit officials to discuss facility/office location(s), physical layout, site unique characteristics, network connectivity, architecture, personnel, and security requirements.

　　Work closely with User Support to provide seamless support to all users for all fielded equipment issues.

　　Perform system patches, upgrades, configuration, and troubleshooting to fielded equipment and peripheral devices using current Microsoft Windows versions, current Microsoft Windows Server versions, Microsoft Exchange, and Active Directory Structure and Administration.

　　Assist the Government with maintaining an accurate and current inventory of all fielded equipment for the shipment, receipt, and turn-in of Government equipment, and assisting the Government by accessing and utilizing the Defense Property Accountability System (DPAS) to manage assigned equipment on behalf of Equipment Custodian.

　　Develop training lesson plans for deployed hardware and conducting equipment operations training for site users.

　　Ensure Operating System and System Administrator training includes operating system initialization and basic configuration, operation, troubleshooting, upgrading, and security procedures for the hardware/equipment installed at each designated location.

　　Assist user sites with connectivity issues with DoD NIPRNet (Unclassified Internet Protocol Router Network) infrastructure devices. Able to work with DISA, DoD network operations, Air Force Network Operations, Navy Network Operations, and DOE (Department of Energy) network operations to troubleshoot and implement VPN (virtual private network) connectivity.

　　Other duties as assigned.

　　Qualifications

　　Bachelor’s degree in a related field

　　Must have 5+ years of related experience in Desktop Support

　　Must have experience with Microsoft Windows versions, current Microsoft Windows Server versions, Microsoft Exchange, and Active Directory Structure and Administration

　　Windows server certification is preferred

　　Baseline and Full Computing Environment Certifications for IAT-II or higher IAW DoD 8570.01-M and BBP 05-PR-M-0002 preferred

　　Possess and maintain a valid state operator's license

　　Secret clearance required

　　Top Secret clearance preferred

　　Knowledge, Skills, and Abilities

　　Windows server certification is preferred.

　　Ability to diagnose and correct hardware and/or driver problems, perform upgrades, and install new or replacement hardware.

　　Strong presentation and communication skills.

　　Knowledge of web-based systems architecture, service-based architecture, and enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints.

　　Advanced skills in problem-solving.

　　Good work ethic and active desire to learn.

　　Skillful time management and organizational skills to set and meet deadlines.

　　Excellent written and oral communication skills.

　　Ability to work both independently and within a team.

　　Ability to work effectively in a team environment to encourage collaboration, innovation, and continuous improvement.

　　Ability to meet minimum clearance requirements.

　　How you’ll grow

　　At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

　　We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

　　Benefits

　　At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

　　Learn more about what working at Chenega MIOS can mean for you.

　　Chenega MIOS’s culture

　　Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

　　Corporate citizenship

　　Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

　　Learn more about Chenega’s impact on the world.

　　Chenega MIOS News- https://chenegamios.com/news/

　　Tips from your Talent Acquisition T eam

　　We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

　　Chenega MIOS web site - www.chenegamios.com

　　Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

　　LinkedIn - https://www.linkedin.com/company/1472684/

　　Facebook - https://www.facebook.com/chenegamios/

　　#Chronos Operations, LLC

　　Chenega Corporation and family of companies is an EOE.

　　Equal Opportunity Employer/Veterans/Disabled

　　Native preference under PL 93-638.

　　We participate in the E-Verify Employment Verification Program