The Desktop Support position provides technical assistance for onsite employees as well as a remote workforce in supporting a Windows 10 environment. Responsibilities include, but are not limited to hardwaresoftware installation, image creation and deployment, troubleshooting of desktop and laptop computers, account creations and maintenance as well as some networking. The candidate must be reliable and friendly and be able to work collaboratively in a team environment. Candidate must also have 3+ years of experience working in a technical support role.

　　+-----------------------------------------------------------------------+| Summary || || The Desktop Support position provides technical assistance for onsite || employees as well as a remote workforce in supporting a Windows 10 || environment. Responsibilities include, but are not limited to || hardwaresoftware installation, image creation and deployment, || troubleshooting of desktop and laptop computers, account creations || and maintenance as well as some networking. The candidate must be || reliable and friendly and be able to work collaboratively in a team || environment. Candidate must also have 3+ years of experience working || in a technical support role. || || Essential functions || || Reasonable accommodations may be made to enable individuals with || disabilities to perform these essential functions. || || - Provide technical support and troubleshooting for desktop || hardware and software issues both in person and over the phone. || - Install, configure, and maintain desktop operating systems and || applicationsfor employees. || - Install and perform minor repairs to hardware, software, or || peripheral equipment, following design or installation || specifications. || - Set up and configure user accounts and permissions. || - Read technical manuals, confer with users, or conduct computer || diagnostics to investigate and resolve problems or to provide || technical assistance and support. || - Image new computer hardware in preparation for deployment to || end-user, install and update computer software. || - Support key ( Artiva ) application which is our CRM. || - Collaborate and escalate within the IT teamto determine and || resolve problems in a timely manner. || - Manage helpdesk ticketing system, provide regular updates to || users. Manage requests to meet business SLAs || - Must be available to work a Full-time schedule: || Monday -Wednesday 8-4:30, Thursday and Friday 1:30-10pm. || || Competencies || || - Computers and Electronics Knowledge of Windows 10, MS Office || 0365, Active Directory and Manage Engine (or equivalent Help desk || application) || - Complex Problem Solving Identifying complex problems and || reviewing related information to develop and evaluate opti ns and || implement solutions. || - Critical Thinking Using logic and reasoning to identify the || strengths and weaknesses of alternative solutions, conclusions or || approaches to problems. || - Time Management Managing one's own time and the time of others. || - Systems Analysis Determining how a system should work and how || changes in conditions, operations, and the environment will || affect outcomes. || - Strong customer service skills with the ability to communicate || technical information to non-technical users. || || |+-----------------------------------------------------------------------+