Desktop Support - San Jose, California

　　San Jose, CA (http://maps.google.com/maps?q=San+Jose+CA)

　　Description

　　Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

　　Opportunity:

　　Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in San Jose, California. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

　　Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment

　　Desktop Support Administration

　　Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.

　　Provide local touch-labor services including end-user device installation, troubleshooting, and repair.

　　IMAC – PC Install, Moves, Adds and Changes

　　Image Loads

　　Asset Recovery

　　Asset tagging

　　Printer Support

　　Client Center (Tech Bar) Support

　　IT Service Management Updates

　　Support Security with Security incidents (Spillage events)

　　Other Client Support needed to maintain Workstation operations and customer satisfaction

　　Qualifications:

　　Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

　　Experienced with Linux OS (RedHat v8 preferred)

　　Experienced with Microsoft Windows

　　Experience with software installations on local machines

　　Knowledge of computer software, operating systems, hardware and networking

　　Audio Visual Experience

　　Knowledge of PC Imaging

　　Experience with change management and incident management

　　Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

　　Excellent verbal and written communication skills

　　Good problem-solving and critical thinking skills

　　Able to work in a team as well as independently

　　Experienced in providing professional and courteous customer service

　　Ability to lift 50lbs

　　Preferred Qualifications:

　　Certified Dell Technician

　　Certified CompTIA A+ or Network+

　　MCSA Certification

　　Windows Certification

　　Linux Certified

　　Expertise in Inventory Control

　　Requirements

　　Must be within driving distance of San Jose, California and willing to work onsite

　　Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

　　What is Important to Us:

　　You are an excellent communicator in writing and speaking.

　　You have the ability to work independently but also value teamwork.

　　Your problem-solving skills are excellent.

　　You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.

　　You seek a community of virtue-centered co-workers and clients.

　　What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

　　More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website athttps://vso-inc.com/careers

　　Salary Description

　　$20.00/hr - $30.00/hr