Program Assistant

　　Boston, MA (http://maps.google.com/maps?q=39++Boylston+St+Boston+MA+USA+02116) • Housing

　　Job Type

　　Full-time

　　Description

　　Salary Range: $42,600 - $46,860 per year, paid hourly as $20.48 - $22.53 per hour.

　　Schedule: Monday – Friday, 8-hour shift between the hours of 8:00 A.M. – 4:00 P.M.

　　Job Summary:

　　The Programs Assistant position is a dynamic role that supports all the guest facing work we do at St. Francis House. The Programs Assistant reports to and works directly with the Associate Director of Housing. The Programs Assistant will have the opportunity to facilitate the work of stabilizing homeless and vulnerable individuals by coordinating the busy front desk of our case management and housing programs while supporting general operations.

　　Essential Duties:

　　Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.

　　Retrieves messages from voice mail and forwards them to appropriate personnel.

　　Provides a calm, supportive, and compassionate presence in the waiting area, welcoming guests and managing guest traffic as they navigate services.

　　Keeps track of daily staff schedules, acting as a liaison for meetings with guests.

　　Maintains up to date knowledge and communications of St. Francis House programs and services to provide guests appropriate information and guidance.

　　Coordinates and hosts collateral services on site on behalf of Housing Department.

　　Ensures that materials are available to guests in both English and Spanish.

　　Ensures that all posted items on bulletin boards throughout the program/department are appropriate.

　　Uses client database to coordinate care and alerts.

　　Manages office supplies, ordering, maintaining equipment, and organizing.

　　Research resources and public health information.

　　Assists with planning and coordinating Housing events.

　　Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

　　Manages and distributes orders, receives, and maintains office supplies and maintain expense reports.

　　Performs other clerical duties as needed, such as filing, photocopying, and collating.

　　Collaborates proactively with colleagues within the department as well as across SFH departments.

　　Adheres to agency code of conduct.

　　Performs other duties as assigned.

　　Requirements

　　High School diploma or equivalent.

　　Further education in human services a plus

　　Experience providing direct services to homeless individuals.

　　Experience providing office management/ administrative support in a fast-paced setting.

　　Experience with multi-line phone system/s.

　　Experience working at the front desk.

　　Experience in customer service.

　　Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).

　　Lived experience of homelessness and/or recovery a plus.

　　Bilingual Spanish preferred.

　　SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

　　Salary Description

　　$20.48 - $22.53 per hour