Home
/
Comprehensive
/
Desktop Support Analyst IT
Desktop Support Analyst IT-June 2024
Robbinsdale
Jun 13, 2025
About Desktop Support Analyst IT

  Requisition Number: 504700 About North Memorial Health At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health. About this position The Desktop Support Analyst installs and upgrades workstations, telecommunication devices, mobile devices, printers, peripherals and software. The position also supports IT Services customers by troubleshooting and repairing desktop problems both in the field and remotely, documenting all resolutions and escalating as required to other second level support teams or management. As an advanced position, the Analyst executes more complex standard IT service requests and performs other IT related tasks as assigned. What we'll expect from you Accountabilities: * Receives work direction through any of three IT organizational workflows: Incidents, Tasks, and/or Approved IT projects. * Maintains thorough and detailed support documentation, following IT Quality Measurement expectations. * Adheres to established support and security procedures. * Analyzes, troubleshoots, resolves more complex issues with workstations, telecommunication devices, mobile devices, printers, peripherals and software. * Builds and deploys end-user replacement systems. * Communicates regularly with customers to manage service level expectations. * Creates or contributes toward the development of Desktop Support knowledge articles. * Participates in afterhours on-call support per a defined schedule triaging calls to appropriate IT staff if unable to solve issue or establish a temporary workaround. * In support of continued education, may rotate through the Service Desk, supporting initial intake of Incidents. * Provides at the elbow guidance and coaching for less experienced Desktop Support Team members. * Accepts other duties as assigned to promote the accomplishment of organizational goals. * The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list. * The team member is accountable to maintain skill proficiency, including improvement where it is deemed necessary, and upgrading any additional or new skills on the appropriate position skills list. Compliance * Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility. * Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct. * Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties. * Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication. Interested? Here are our requirements Education * Associates degree, two-year technical certificate or 4 years of supporting a complex network environment required. * Bachelor's degree in computer science or related work experience preferred. Experience, Knowledge, Skills, Abilities Experience * 5 years' experience within Information Technology required. * 5 years' experience within the Health Care related field preferred. Knowledge, Skills and Abilities * Demonstrated ability to solve most complex workstation issues. * Demonstrates high customer service skills. * Ability to work in a team environment, strong interpersonal skills. * Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction. * Understanding of network fundamentals, e.g network drives. logins, printing, remote access Familiarity with SCCM, AD, Microsoft operating systems and Office suite. Licensure/Certification(s) Mandato y * Microsoft Desktop Support Technician Certification * Valid Class D driver's license in state of residency with an acceptable driving record Licensure/Certification(s) Mandatory where Applicable Licensure/Certification(s) Preferred Hours per two week pay period: 80 Shift: Days 8 hours Weekend Requirement: Weekends by Department Rotation Work Group: Non Contract Call Requirement: On/Off Premise Call Remote or On-site: On-site FLSA Status: Non-Exempt Benefits: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Frontend Developer (ReactJS/Angular/RestFul API)
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that wil
CNHS ADJUNCT INSTRUCTOR
JOB REQUIREMENTS: Job ID: 19590 JOB DETAILS: COLLEGE OF NATURAL ANDHEALTH SCIENCES ADJUNCT OPPORTUNITIES Categories: Open Application PoolThe University of Wisconsin-Parkside\'s College of Natural an
Utility Worker, Truist Park
The Opportunity Delaware North Sportservice is hiring seasonal Dishwashers to join our team at Truist Park in Atlanta, Georgia. When you use your knowledge of kitchen operations as a Kitchen Helper a
Product Sales Specialist - POC Ultrasound
Job Description Summary As a Product Sales Specialist - POC Ultrasound, you are responsible for driving direct sales in hospitals, surgery centers and clinics to maximize revenue growth for the Ultra
Quality Inspector
Description: Aerospace components manufacturer. Looking for a Quality Inspector on their MRO side. Job Duties: Review and interpret engine manuals and compare to part being repaired. Daily use of sta
Senior Finance Analyst, JJI-JLABS
Senior Finance Analyst, JJI-JLABS - 2406160730W Description Johnson & Johnson Innovation, LLC is recruiting for a Senior Finance Analyst, JJI-JLABS. This role has preferred locations in either Ra
Mgr. Vegetation Management - PHI
Description We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with
Consultant - Microsoft
Description Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon has a fast-paced environment where
MLC Programs Loss Sensitive Underwriter
Senior Executive Underwriter - UW07CCExecutive Underwriter - UW07CDSenior Underwriter - UW08CA We’re determined to make a difference and are proud to be an insurance company that goes well beyond cov
DevOps Analyst - System Analyst II - Day Shift
Job Description Building off our Cloud momentum, Oracle has formed a new organization - Health Data Intelligence Platform. This team will focus on product development and product strategy for Oracle
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved