The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a “hands-on” technical role that requires good people skills along with workstation support knowledge

　　Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks.

　　Analyze and resolve hardware/software problems onsite or remote operational mode

　　Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows

　　Removal and installation of hardware components and peripherals

　　Installation of additional software and manually and via deployment console

　　User requests for technical advice and support

　　Installation and customization of client equipment

　　Provide concierge support to VIP/Executive personnel as needed

　　Classification of technical queries and forwarded to relevant departments

　　Documentation of customer inquiries

　　PC Refresh Life Cycle Process and deployment

　　Use client security tools (antivirus, encryption)

　　Use remote support tools, and ticketing tools

　　Customizing user profiles

　　Hardware installation and hardware expansion

　　Instruction and advice to the user

　　Backup and restore of user data

　　Coordination with IT coordinators and users

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.