Desktop & Depot Support in Rockford, Illinois

　　Rockford, IL (http://maps.google.com/maps?q=Rockford+IL)

　　Description

　　Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

　　Opportunity:

　　Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Rockford, Illinois. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Desktop and Deport Support.

　　Responsibilities - Desktop Support

　　Provide Workstation Software Break Fix support

　　IMAC – PC Install, Moves, Adds and Changes

　　Image Loads

　　Asset Recovery

　　Asset tagging

　　Printer Support

　　Client Center (Tech Bar) Support

　　IT Service Management Updates

　　Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

　　Responsibilities - Depot Support

　　Manage orderly storage of equipment within client build center (depot)

　　Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, including: a) picking inventory from stock, b) image load, c) asset tagging, d) picking/packing of accessories, e) over-box, if necessary, f) coordinating for shipment carrier pickup, g) updating asset tracking information within the asset management system, and h) updating ticket status in the ITSM system

　　Receive returned equipment from end users and process as appropriate including: a) determine if device is to be reused or disposed based on decision criteria provided by our client, b) If able to be reused, perform basic refurbishment activities (e.g., test for functionality, clean device, wipe hard drive) and place into stock, c) If device is going to be disposed, wipe hard drive following defined processes and prepare for pickup by disposal third-party, d) Update asset tracking information within the asset management system.

　　Qualifications:

　　Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

　　Knowledge of PC Imaging

　　Experience with change management and incident management

　　Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wiperol

　　Preferred Qualifications:

　　Certified Dell Technician

　　Expertise in Inventory Control

　　Requirements

　　Must be within driving distance of Rockford, Illinois and willing to work onsite

　　Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

　　What is Important to Us:

　　You are an excellent communicator in writing and speaking.

　　You have the ability to work independently but also value teamwork.

　　Your problem-solving skills are excellent.

　　You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.

　　You seek a community of virtue-centered co-workers and clients.

　　What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

　　More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website athttps://vso-inc.com/careers

　　Salary Description

　　$17.00/hr - $25.00/hr