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　　Payment Specialist (Bilingual Required)

　　Classification: Non-Exempt, Full-time

　　Reports To: Revenue Cycle Manager

　　Supervises Others: No

　　Essential Role: This position performs critical financial analysis ofpatient accounts, records and posts cash and credit payments for clinicpatients, reconciles daily cash, verifies insurance coverage anddetermines eligibility for the Sliding Fee Discount program. Will workwith both Medical and Dental patients as a \"float\" between the twoservice lines.

　　Duties & Responsibilities:

　　Interacts with patients regarding financial status of account, includingunderstanding of patient account history.

　　Verifies patient insurance coverage

　　Determine and collect deposit payments, insurance co-pay, lab, cliniccharges, and bad debt payments as appropriate from patients.

　　Processes cash and credit/debit cards payments received and postspayments to appropriate charges.

　　Process same day refunds and refunds to credit card as approved by CFO.

　　Reconciles all cash, checks and credits card charges daily.

　　Prepares daily deposit transmittal.

　　Determines eligibility for Sliding Fee Discount and processesappropriate documentation to support eligibility.

　　Documents patient account information in computer system.

　　Interfaces with corporate finance/billing or financial consultants asrequested.

　　Maintains patient and corporate confidentiality at all times.

　　Performs other appropriate duties as requested by supervisors.

　　Qualifications:

　　Education/Certifications/Licenses/Registrations

　　High school diploma or equivalent

　　Some college preferred

　　Requires Wonderlic assessment with a score of at least 16. (Assessmentto be scheduled after satisfactory interview.

　　Proficiency in Spanish and English required.

　　Experience

　　Previous handling and reconciliation of cash.

　　Customer service, multi-line telephone, and computer experience.

　　Previous administrative, and/or medical office experience preferred.

　　Previous experience with medical and dental insurance preferred.

　　Technical Skills

　　Must possess a thorough knowledge of modern office practices,procedures, and equipment, including computers, copiers, and otherstandard office equipment.

　　Ability to work independently, organize, monitor, and adjust work asnecessary to ensure accuracy and timeliness.

　　Demonstrate ability to identify and solve problems.

　　Excellent organizational skills and commitment to accuracy.

　　Understands ethics of confidentiality.

　　Bilingual Spanish preferred.

　　Must possess high level of skill and accuracy in entering data intocomputer while talking to patients in person and by phone.

　　Behavioral

　　Ability to strongly embrace and personify the mission and values ofGraceMed with socio-economic and cultural sensitivity in mind.

　　Must display good verbal and written communication skills, and be ableto professionally receive and follow oral instructions.

　　Honest, courteous and professional at all times.

　　Learns new concepts and procedures quickly.

　　Able to provide innovative input into the development of the officeenvironment and its processes.

　　Work Schedule:

　　Normal schedule is Monday through Friday 7:45am to 5:00pm., schedule mayvary.

　　Working Conditions:

　　Administrative office environment. Ability to sit for long periods oftime. Bending, stooping, and lifting (up to 50lbs.) may be required.Ability to read computer screens for extended periods of time.Interaction with physicians, patients and other office personnel. Musthave visual acuity and manual dexterity to interface with computer. Musthave auditory acuity to handle phone calls.

　　The above statements are intended to describe the general nature andlevel of work being performed. They are not intended to be construed, asan exhausti e list of all responsibilities, duties, and skills requiredof personnel so classified.

　　This job description has been examined for compliance with the Americanswith Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May1995).

　　Confidentiality: As an employee of GraceMed Health Clinic, Inc., you arebound by principles of medical ethics. You have both a legal and moralobligation to protect the privacy of our patients. In the course of yourwork, you will have access to confidential information regardingpatients, and/or the practices\' confidential business. It is essentialthat you refrain from any discussions regarding personal informationabout a patient, a patient\'s condition, a patient\'s finances,proprietary company information, and/or the practices\' confidentialbusiness with any third person. This includes, but is not limited to;other employees, your spouse, family or friends. CONFIDENTIALITY IS SOIMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FORTERMINATION. Review and signature of the Agreement is a condition ofemployment.