With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.

　　As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.

　　About Grass Valley?

　　As the world continues to evolve, Grass Valley is also transforming: Creating innovative breakthrough solutions to serve customers’ changing needs and realities. We are proud that for over 60 years, our innovations have enabled content creators, broadcasters and media organizations to produce rich, compelling content that brings the viewer even closer to the action; more engaged with the story and more connected to others.

　　Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!

　　Why Grass Valley?

　　GV is the leader in live broadcast solutions.

　　GV keeps current with the evolving market: We create innovating breakthrough live broadcast solutions to serve customer’s needs and realities.

　　GV’s rich history: For the last 60 years, we have enabled the production of rich and compelling content bringing viewers as close to the action as possible. We believe in real connection.

　　The GV people: We are knowledgeable creatives. We thrive on passion, dedication, and collaboration. At GV, we have one main goal, which is to deliver high quality and individually curated solutions to customers worldwide.

　　Are you our next ambassador, technologist, thought leader or innovator?

　　Help us continue to spread the broadcast magic. Join us!

　　For further information, please visit www.grassvalley.com         

　　The Role

　　We are looking for an enthusiastic Broadcast Engineer to support our customers worldwide across the breadth of GV's AMPP solutions, but specialising in our Asset Management and Workflow tool - Framelight X. To be successful in this role, you must have a true passion for helping and supporting and have our customers’ best interest at heart, as well as the business itself.

　　The main purpose of the job is:

　　Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers

　　Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs

　　Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues

　　Drive customer communication

　　Drive projects that improve support-related processes and our customers’ technical support experience

　　Write tutorials, how-to videos, and other technical articles

　　Work on highly complex customer problems

　　Provide prompt and accurate feedback to customers

　　Ensure all issues are properly logged within SFDC, JIRA and support programs

　　Prioritize and manage several open issues at one time

　　Prepare accurate and timely reports

　　Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well as solutions using Grass Valley AMPP Technology

　　What you’ll need to be successful

　　Technology Systems Knowledge: 

　　Experience delivering and support Media Asset Management and/or Broadcast Workflow solutions.

　　Degree qualified or equivalent combination of skills and experience.

　　Understanding of Video, Broadcast production techniques

　　Working Knowledge of digital and analogue electronics and digital and analogue video and audio systems

　　Strong knowledge of Compressed & Uncompressed Broadcast Standards (2110, 2022, NDI, SRT)  

　　Working knowledge of Broadcast test equipment (Telestream PRISM, Phabrix, IP & SDI) 

　　Understanding of IP switch configuration and network architecture. (L2 vs L3, PTP, Multicast) 

　　Working knowledge of server-based applications and computer networking 

　　Working knowledge of Windows and Linux (Ubuntu)

　　Other Preferred Skills:

　　Self-starter who is excited about technology 

　　Strong customer focus 

　　Strong multi-tasking skills 

　　Solid research skills with an emphasis on finding and using information quickly 

　　Proven ability to function as a part of a team 

　　Excellent written and verbal communication skills 

　　Proven ability to meet deadlines 

　　Be hardworking, organised, team orientated and be able to work under pressure 

　　Ability to travel to and work at customer sites on a regular basis if required 

　　Knowledge of Storage Systems 

　　Exposure to security concepts / best practices 

　　Grass Valley offers competitive compensation packages in an energizing and supportive work environment.

　　This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

　　Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.

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