This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12812516 AtTreviPay, we believe loyalty begins at the payment. Thousands of sellersuse our global B2B payments and invoicing network to provide choice andconvenience to buyers, open new markets and automate accountsreceivables. With integrations to top eCommerce and ERP solutions andflexible trade credit options, TreviPay brings 40 years of experienceserving leaders in manufacturing, retail and transportation.

　　Every day, TreviPay employees are challenged and empowered in asupportive, collaborative, entrepreneurial environment.

　　This role will serve as the Subject Matter Expert (SME) for CaaS supportprocesses, products, and services. They will work with our OutsourcingPartner to ensure support processes are understood and followed. TheDelivery Analyst reports to the Sr. Manager, Global Operations Solutionsand will have a direct relationship with the Outsourcing Partner.

　　Along with the Sr. Manager, the Delivery Analyst will ensure standardoperating policies and procedures are functionally setup, effectivelyemployed and manage the service quality for all Outsourcing Partnerservices driving overall metrics to meet/exceed expectations. The roleis accountable for daily interactions/standups with the OutsourcingPartner to ensure expectations are being met, and to escalate anyissues. The Delivery Analyst is expected to monitor and review allmetrics, SLAs, and KPIs.

　　The Delivery Analyst will be responsible for assisting with alltransition activities including knowledge transfer, staffing/hiring,training, and go-live activities in partnership with the OutsourcingPartner.

　　Key Responsibilities:

　　Leads training to Outsourcing Partner (initial and ongoing)

　　Develop and execute data analysis to ensure objectives are met

　　Conduct quality assurance checks

　　Implement and monitor checks to assess performance, reliability andquality of services provided

　　Identify and work to resolve program gaps, defects, and improvements

　　Investigate support complaints and product issues

　　Monitor quality of Outsourcing Partner to ensure adherence to KPIs andTreviPay expectations

　　Daily point of contact for Outsourcing Partner questions and escalations

　　Develop, maintain, and communicate procedures, standards anddocumentation to Outsourcing Partner (SOP, procedures manual,process/system changes)

　　Provide recommendations for procedural improvements

　　Form positive and productive relationship with Outsourcing Partner

　　Collaborate with Outsourcing Partner and key TreviPay stakeholders togain efficiencies and meet SLAs and quality standards

　　Assess, analyze and report on potential risks with Outsourcing Partnerto TreviPay management

　　Execute initiatives to meet organizational goals

　　Develop and refine the scope of the program in response to evolvingorganizational and community context

　　Develop long-term relationships with Outsourcing Partner and keyTreviPay business stakeholders to promote and support the program withinternal stakeholders and Outsourcing Partner

　　Conduct audits of Outsourcing Partner

　　May travel to work on-site with programs

　　Special projects as assigned

　　Ideal Candidate Qualifications:

　　Deep knowledge of CaaS product and operations

　　Exceptional customer service skills with proven customer relationsexperience

　　Strong verbal and written communication skills are required

　　Proven ability to develop processes and documentation

　　Excellent quantitative and qualitative analytics as well as analyticalcreativity

　　Excellent trainer

　　Strong ability to multi-task, manage time, and prioritize tasks

　　Detail oriented and task driven with a strong work ethic able to work ina fast-paced environment

　　Able to contribute on an individual basis and as part of a team

　　Ability to travel (if necessary)

　　Flexibility n work schedule (if necessary)

　　What does TreviPay look like today?

　　A global team working towards helping our people grow and our clientsthrive

　　A successful and stable company that believes in finding the balancebetween professionalism and having fun

　　A commitment to quality and our clients