Description

　　Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level. This position is a night-time, overnight position with regional responsibilities. It will entail on-call and escalation responsibilities that take place during evening and overnight hours, including the need to drive from location to location on short notice in the northern Virginia area.

　　This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

　　Key job responsibilities

　　As a Data Center Operations (DCO) Manager with Amazon Web Services you will support the National Mission in a challenging, but rewarding environment.

　　The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7, but your primary responsibilities will take place during traditionally overnight hours.

　　A day in the life

　　DCO managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Center sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities…

　　• Prioritize and assign trouble tickets to data center technicians and operators

　　• Routinely review ticket queue for large events and address accordingly

　　• Guide, train, and educate data operations technicians on the best practices related to all service owner issues

　　• Manage and deliver mid-size projects

　　• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

　　• Manage a diverse team of data technicians with varying skills

　　• Maintain the on-call schedule coordinating absence and vacations

　　• Recruit and train data technicians to ensure appropriate staffing levels

　　• Write and deliver performance reviews for staff

　　We are open to hiring candidates to work out of one of the following locations:

　　Warrenton, VA, USA

　　Basic Qualifications

　　• Bachelor’s degree in an IT-related field or equivalent professional or military experience

　　• 2+ years of experience in a Data Center environment.

　　• 2+ years of managing personnel or equivalent leadership experience.

　　• Current, active US Government Security Clearance of TS/SCI with Polygraph

　　Preferred Qualifications

　　• Experience in hiring and staffing.

　　• Excellent verbal and written communication skills.

　　• Linux/UNIX certification and/or administration experience.

　　• Network certification - CCENT/CCNA, Network.

　　• Hardware architectures knowledge and troubleshooting experience.

　　About AWS

　　Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

　　Inclusive Team Culture

　　Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.

　　Mentorship & Career Growth

　　We have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.