Kforce has a client that is seeking a Data Entry/Customer Service Specialist in Tampa, FL.Key Tasks:

　　Data Entry/Customer Service Specialist anticipates the customer's needs and provides advice to deliver appropriate solutions to the customer

　　Handles and resolves and as a last resort routes inbound calls by identifying customer needs focusing on a one and done philosophy

　　Provides specific information, updates on delivery, etc.

　　Schedules service requests and appointments

　　Records complaints and overcomes objections respectfully

　　Acquires and applies knowledge of products, services, and processes

　　Leverages systems and processes efficiently and effectively

　　Seeks guidance from team members to resolve issues and identify appropriate issues for escalation

　　As a Data Entry/Customer Service Specialist, you will organize and prioritize daily, weekly, and monthly reports

　　Attend weekly or monthly conference calls with Sales and Customers to ensure the customer's expectations are being met during the Installation process

　　Performs other functions as assigned by management

　　High School diploma/GED; Associate's degree or Bachelor's degree in Business, Administration, or related field not required but preferred

　　One or more years in a customer care center environment handling business accounts

　　Minimum one year in a call center environment handling heavy traffic of calls and/or email

　　Prior experience handling data entry responsibilities or equivalent experience in a related field

　　Advanced knowledge of Microsoft Office - Excel

　　Knowledge of Oracle & CFLi

　　Skilled knowledge in generating process documentation

　　Basic keyboarding skills

　　Fast and accurate typist

　　Able to multitask in a fast-paced environment

　　Ability to coordinate and communicate across multiple functional areas (Sales, Supply Chain, Frontline, IT, and Billing) towards a common objective to properly set up and service a Key Customer Account Customer

　　Understands data confidentiality principles and follows them to the letter

　　Proficient with Microsoft Office-Excel spreadsheet, VLOOKUP's, and Pivot Tables

　　Knowledge of touch typing system preferred

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:20.00Maximum Compensation:20.00