Data Center Technician LeadLocationsUS-WA-KentJob ID2023-14316TypeRegular Full-TimeDivisionIES CommunicationsJob DescriptionJob DescriptionJob Title:Data Center Technician LeadReports To:Data Center SupervisorJob Summary:The Data Center Technician will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Data Center Tech will drive data center best practice and relative industry standards into working processes and procedures as/where applicable.Job Duties and Responsibilities:Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)Hardware installation MACs, including device labeling, power connectivity and network cable connectivityComplete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break-fixAsset management, auditing and daily work log/ticket trackingProvide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisorDetailed and thorough documentation and record keepingMaintain site security protocols, badging requirements and data protection proceduresEnsure all media storage devices (Hard drives, thumb drives, CD/DVD's, etc.) are properly logged, secured and documented to ensure compliance with retention practicesStrong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related toolsCoordinate equipment/material receiving, shipping and RMA processing support as/when requiredProvide vendor and security escorts as neededProvide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basisSupport standard and emergency operating procedures for data center.Provide status reporting regarding Data Center service availability, performance, capacity utilization as requiredDaily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.Coordinates equipment installation and delivery schedules in accordance with set project plansOn-Call duties as neededPhysical and Mental Requirements:Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)Must promote the company culture and mission to all employees, vendors, clients and business partners3+ years working in data centers, operations or related technical fieldGeneral knowledge of server/network equipment and software support configurationsIntermediate understanding of AC/DC power principles, data center power distribution and data center best practicesStrong aptitude for independent working environment and high productivity rateMust be able to act as the company liaison for interface with customer representative(s)Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 poundsMust be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tonesExcellent communication and customer relationship skillsRegular attendance is mandatoryEducati