Description

　　This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

　　A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full time and shift based, operating on a 24*7 rotation. The ideal candidate is someone with hands-on hardware experience.

　　Responsibilities:

　　Work and meet SLA’s against assigned trouble tickets via a directed workflow

　　First line touch point for hardware troubleshooting and technical issues

　　Perform regular server hardware repairs(drives, motherboards etc)

　　Carry out routine network, server hardware and OS related repairs

　　Work with cross-functional teams on a regular basis to complete routine work

　　Engage with Smart Hands in EU Regional POPs

　　Adhere to security and safety best practices in the data center

　　Participate in Data Center power & cooling events

　　Participate in team meetings for metric analysis and daily/weekly goals achievement

　　Identify and help create documentation for use globally

　　Identify and help create process improvements relevant to the data center environment

　　Perform server upgrades, rebuilds, scheduled works as required

　　Interact with third party vendors & contractors

　　Contribute to the development of other team members

　　We are open to hiring candidates to work out of one of the following locations:

　　London, GBR

　　Basic Qualifications

　　High school or equivalent diploma

　　Experience with computer hardware troubleshooting and repair

　　Experience in networking

　　Preferred Qualifications

　　Experience dealing effectively with customers during problem resolution and operating efficiently under pressureAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).