Description

　　Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Access Points is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

　　The Sales Operations - Compliance will support the country manager with all aspects of compliance related to product installation and maintenance in EU with a specific focus on IT as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.

　　The Operations Manager - Compliance will:

　　• Manage the compliance aspect of the end-to-end installation and maintenance process for Pick-up And Return Points (PARP) products

　　• Execute compliance tasks on-time including permit request and post-activities conformity check

　　• Drive continuous improvement projects in compliance processes, as well as cost reduction

　　• Monitor performance of service providers and escalate issues as needed

　　• Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for hardware

　　• Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion

　　• Partner with global Technical Operations Program Managers to innovate on behalf of the business and develop best practices

　　• Develop materials for service providers and host partners

　　• Report on daily, weekly, monthly KPIs and projects to senior leadership

　　• Promote and develop an environment which is receptive and adaptable to business change

　　• Maintain a Subject Matter Expertise on permit request and building compliance

　　We are open to hiring candidates to work out of one of the following locations:

　　Milan, MI, ITA

　　Basic Qualifications

　　A degree or advanced/ master's degree

　　Relevant experience in building permit in IT

　　Relevant experience on risk management

　　An analytical approach to measuring/optimizing performance

　　Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

　　Experience managing external partner deliverables

　　Willingness to travel (10%)

　　Preferred Qualifications

　　Experience with legal frameworks

　　Experience in program or operations management, working with hardware and software products

　　Experience with SQL, advanced Microsoft Excel

　　Six Sigma or Lean certification

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.