Description

　　Are you a technical professional interested in joining an expanding Data Center Operations team? Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you would like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.

　　Key job responsibilities

　　We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.

　　These activities include the following:

　　Lifting and moving material up to 40 pounds each

　　Working in cramped and/or elevated locations

　　Bending, lifting, stretching, and reaching

　　Standing and walking for up to 8+ hours a day

　　Ascending and descending ladders, stairs, and gangways safely and without limitation

　　Work in a noisy environment

　　Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

　　A day in the life

　　Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:

　　Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

　　Show a strong aptitude for troubleshooting and problem solving

　　Solve problems at their root and step back to understand the broader context

　　Maintain service level agreements through the implementation of proactive issue detection and reporting

　　Are biased to act in the absence of direction or support

　　Improve effectiveness through process innovation

　　This position will fill an opening at one of multiple separate sites. This position may shift work that will include days/nights/weekends/holidays.

　　About the team

　　Our vast infrastructure relies on the skills of our IT specialists. Our engineers, technicians, and support staff are on call to fix problems 24/7, 365 days a year. But there’s more to our job than troubleshooting. We’re always looking at ways to improve our systems, upgrade our services, and offer our customers and partners a better experience. We also provide technical support for the Amazon staff located across the world.

　　We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

　　We are open to hiring candidates to work out of one of the following locations:

　　Alexandria, VA, USA

　　Basic Qualifications

　　High School or equivalent diploma

　　1+ years of Computer Hardware experience

　　1+ years of Computer Networking experience

　　Active Security+ certification or ability to obtain one within 90 days of start.

　　Current, active US Government Security Clearance of TS/SCI with Polygraph

　　Preferred Qualifications

　　Associate's degree in an IT-related field or equivalent professional or military experience

　　Experience with Cisco, Juniper and other commodity networking devices

　　CCNA, Cloud, Network, Linux, or A+ certifications

　　Experience working in a Data Center environment: racking & stacking equipment, cable management

　　Meets/exceeds Amazon’s leadership principles requirements for this role

　　Meets/exceeds Amazon’s functional/technical depth and complexity for this role

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.