Data Center Customer Operations Engineer II

　　Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

　　Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

　　Job Summary

　　Conducts testing and basic installations, escalating issues as required.

　　Responsibilities

　　Installations

　　Installs ladder racks and fiber racewaysBuilds/Installs cagesInstalls cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panelsPerforms intra-cage and infrastructure installationsInstalls and grounds cabinets and two-post racks

　　Queue Management

　　Escalates SRs that require additional information

　　Testing/Troubleshooting

　　Conducts carrier circuit testing

　　Cross Connects

　　Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

　　Documentation/Reporting

　　Maintains accurate notes and records of activity fulfillment in ticketing system

　　Projects

　　Supports fulfillment of projects with direction from senior staff

　　Training

　　Completes all assigned training in a timely manner

　　Customer Management

　　Supports customer satisfaction through timely and precise orders

　　Qualifications

　　1+ years' experienceHigh School DiplomaBERT and SONET test equipment

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.