SENIOR SOFTWARE ENGINEER

　　DATA CENTER APPLICATION TROUBLESHOOTING / SUPPORT

　　NIGHT SHIFT (REMOTE)

　　ALTA IT Services has a contract to hire opening for a Data Center Application Troubleshooting and Support Engineer with strong application support and job scheduling experience to support a leading, Washington DC-based health insurance customer. This is a 100% remote position ongoing – NIGHT SHIFT.

　　DAY TO DAY FUNCTIONS

　　Troubleshooting production issues in mid-tier technologies (Java, APIM, etc.)

　　Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability.

　　Serve as backup for Shift Lead for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO Lead.

　　Provide real-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption.

　　Responsible to diagnose and troubleshoot complex problems through resolution.

　　Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error rate.

　　Provide timely notification of Level 2 system and application support teams, as necessary. Independently works with system monitoring and diagnostic tools to ensure optimal performance of operating systems.

　　Initiate and coordinate HealthCheck calls for problem identification and resolution.

　　SCHEDULING TASKS

　　Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments using corporate scheduling package(s).

　　Perform job restarts with needed overrides and correct JCL syntax.

　　Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed.

　　Update Scheduler Base Calendars to reflect current years processing and Holiday schedule.

　　Build AGENT capabilities to communicate scheduling requirements across platforms.

　　Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling.

　　Support upgrades and new releases to applications, platforms, and the scheduling product(s)

　　PROCEDURAL

　　Develops, updates, and maintains operations systems manuals, documentations, policies, inventories, written procedures relative to installing, configuration, maintaining, and using Operating Systems, subsystems software, scheduling, and information ensuring compliance with corporate security and audit regulations.

　　Contributes to the establishment of SLAs and Metrics, monitoring performance against requirements to ensure performance targets are met.

　　Provide timely information for audit requests for Data Center Operations.

　　Follow IT Operations guidelines for audit reply review and approval.

　　TECHNOLOGY CONSULTING

　　Provide technical assistance to all customers; IT Operations, Service Desk, and Application Programming areas to leverage technology and resolve issues/problems.

　　Provides 365x24x7 on call support for assigned products and services.

　　Uses available resources to research, resolve and recommend solutions for the complex and critical systems.

　　Works with vendor technical support centers when troubleshooting product-based issues.

　　Work along with other IT engineers on day-to-day tasks and projects.

　　Participates in Data Center Operations efforts for disaster recovery/business resumption initiatives and during Disaster Recovery Exercises.

　　Continual improvement of technical skill sets across mainframe and distributed technologies through training and conferences, or industry best practices.

　　Provides cross training of skills and processes to less experienced staff.

　　24x7x365 Support. Must be able to work flexible day or night shifts and hours, Sunday through Saturday, and Holidays. Position is subject to being "on call" for after-hours support situations.

　　HOURLY RATE: $70/hr. Range W2. Benefits available.

　　For consideration, please contact Melissa McNally via [email protected]

　　#M1

　　System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

　　System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.