Work Location:

Wilmington, Delaware

Hours:

40

Pay Details:

146,800 - 239,640 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Risk Management

Job Description:

The Credit Card Unsecured Lending (CCUL) Analytics Relationship Manager partners with the Line-of-Business executive management team, enabling TD AMCB Data Analytics to bring our resources and capabilities together to deliver upon the Line-of-Business and TD AMCB strategic priorities with an emphasis on driving analytics insights initiatives to provide value-adding tangible analytics. The Relationship Manager works closely with various stakeholders partners to understand business objectives, identifies data analytics needs, evaluates opportunities for value/feasibility, drives/conducts/enables value-adding analytics insights initiatives, and presents findings/insights to tell a cohesive/compelling story that draws business partners' excitement/advocacy as well as provides Data Analytics engagement model oversight, including top priority/executive request prioritization, strategic planning/coordination, delivery assessments, and trade-off conversations as needed to ensure transparency and alignment to our strategic priorities.

The Senior Manager of Analytics Insights Lead of develops, coordinates, manages, and produces the analytical environment for TD Bank N.A. portfolios to achieve Financial (measurement, forecasts and business budgets) and Credit estimates that support portfolio and executive strategies and decisions. Manage a team of Business Insights Analytics specialists and work closely with various internal stakeholders/partners to understand business objectives, identify data / information needs, opportunities for improvement and help inform and support business decisions and strategies. Provides consultative support, business insight, advice and expertise to guide decision making and/or strategic planning by leveraging and interpreting data and analytical models to provide business specific or broad strategic insight and using a variety of audience-specific communication techniques In accordance with the governing principles outlined in the TD Enterprise Risk Appetite Statement the Manager of Analytics effectively manages, monitors and controls risk of the segments within TD Bank.

Depth Scope:

Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. Oversee and lead a large and/or highly complex, and diverse reporting function for an area of significant risk, complexity or scope.

Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)

Set operational team direction and collaborate with others to execute on common goals

Focus on longer-range planning for functional area (e.g. 12 months or greater)

Provides leadership direction and answering questions as needed. Provides guidance and assists staff with most complex aspects of work as necessary

Resolves escalated issues and problems by conferring with senior management, staff in other internal departments, outside contacts and others as necessary

Oversees analysis in support of financial, regulatory and risk management requirements

Participates in and supports several decision-making committees for management approaches

Exercises independent judgment by displaying and reaching conclusions on the most complex portfolio issues as well as assumes accountability for high quality recommendations regarding the credit portfolio.

Quantifies and analyzes risk exposure characteristics for portfolios

Researches, evaluates, develops, tests and applies quantitative models and methodologies for analyzing risk exposures and collection strategies

Performs independent analytical initiatives including portfolio modeling, Stress Testing and migration analysis

Works with TDBFG Analysts to determine and validate key Probability of Default (PD), Loss Given Default (LGD), and Exposure at Default (EAD) factors that are critical to internal Allowance for Loan and Lease Loss measures

Prepares and delivers management reporting necessary to ensure accurate and thorough measurement of risk factors present in retail credit products

Develops and documents systems/tools to automate calculations used in determining risk exposures

Researches and recommends standards for internal/external systems used to calculate and measure risk exposures

Recommends policy and underwriting standard modifications where warranted. Measures and monitors the organizations exposure and provides guidance in portfolio review and strategy

Establishes oversight of business lines compliance/risk controls and periodically evaluate risk mitigation efforts to make adjustments as risk/department influences change. Ensures TD Bank maintains successful audits and exams within all areas

Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as with all job relevant Risk Management and Corporate standards

Manages complex analytical initiatives and interacts with TDBFG Analysts, Finance, Credit, and Retail Lending lines of businesses

Education Experience:

Bachelors degree required; Graduate degree preferred

10+ Years of related experience

Significant experience required in Credit Risk Management and modeling disciplines

Strong quantitative and statistical skills to determine sound, defensible approaches to forecasts and analyses

Strong written and verbal communication skills

Experience in change management related to the adoption of new business processes

Extensive experience in organizing and presenting credit portfolio results and allowance requirements to Senior Management Committees, External Analysts, Auditors, Regulators, and Board of Directors

Industry analysis and presentation experience

Preferred Qualifications:

CREDIT CARD EXPERIENCE relevant to Data Analytics with a focus on Insights *(Preferred Technical Skills: Python/SAS, SQL, Tableau)

Strategic thinker with strong problem solving skills

Experience in relevant Data Analytic roles with a focus on insights generation/delivery with translating between business and technical terminology

Ability to influence through effective verbal and written communications with experience organizing results and presenting to Sr. Management and Executives

Self-starter with an inquisitive mind utilizing analytics to solve for strategic priorities and solutions

Proven stakeholder, project management, and relationship management skills

Credit Card product knowledge preferred Data mining experience preferred

Team management experience preferred

Key Accountabilities:

Customer

Manage teams of Business Insights Analytics professionals/specialists

Ensure team collaboration with partners on business problems/issues and provide fact-based analytical advice that aligns to strategy and drives shareholder value

Manage escalated client issues or priorities and reach out to appropriate areas to resolve or minimize business problems/issues

Apply judgement, discretion and collaborate with internal partners to navigate and resolve ambiguous issues

Review and/or contribute on the presentation of insights back to executive leaders / business partners to drive strategic improvement; also responsible for contributing to overall direction of team regarding emerging tools/ techniques/ methods in presenting or visualizing key information

Collaborate with business partners to shape and prioritize ad hoc analysis

Shareholder

Leverage data systems and various sources to ensure team is equipped to formulate well defined solutions to solve business problems

Ensure team leverages knowledge of data capabilities across the organization to build and deliver on business analytics and insights

Oversee the development and ongoing analysis for a business line or functional area employing both internal and external data from various sources

Manage workload of analytics team; assigning data request to staff based on skills and development needs

Support execution with excellence on key initiatives/programs

Design effective test and learn for various programs or scenarios

Develop business specific plans; ensure work and resources are aligned to support objectives

Identify opportunities for business growth within a specific business or function by identifying potential use cases and value drivers

Proactively support the identification of issues, trends and opportunities, and bring forward recommendations based on judgment and facts

Lead team to prepare framework to succinctly take complex data and translate it into clear and concise recommendations

Ensure deep understanding and contribute to the achievement of the business strategy, goals, and objectives

Employee/Team

Provide ongoing coaching and development, set objectives and assess performance

Responsible for management of the overall team(s) providing both leadership and guidance

Set targets and objectives for the team, and deliver results

Inspire and grow team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism

Coordinate necessary resources to ensure completion by deadlines

Provide coaching, development, succession, recruitment, resource management, and overall team leadership for team members; provide regular input into team members’ assessment of performance and development plans

Prioritize and manage own workload in order to deliver quality results and meet timelines

Support a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest

Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency

Establish effective relationships across multiple business and technology partners, program, and project managers Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.