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Customs Specialist
Customs Specialist-December 2024
Johannesburg
Dec 11, 2025
ABOUT ELC BEAUTY
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximat
10,000+ employees
Consumer Goods & Services
VIEW COMPANY PROFILE >>
About Customs Specialist

  Purpose of the Role

  

  • Manage the Stock handling department and all related activities from receipt of stock to the transfer of stock into back up locations.

  • Schedule activities and required tasks in accordance with warehouse policy and procedure

  Key Roles & Responsibilities

  

  • Ensure that border crossing shipments comply with the rules and regulations of South African authorities. This covers all facets of regulatory compliance, working closely with our factories, DC's, clearing agents / transportation carriers.

  • Lead the South African affiliate through the changes in the international trade landscape as required from time to time.

  • Manages daily operational issues related to customs compliance, e.g., Port Health exams, Shipment Embargoes, completing clearing instructions, etc.

  • Monitors and audits import and export customs entries for accuracy as part of an internal audit program, e.g., tariff codes, exchange rates, VDN compliance, customs value, incoterms, etc.

  • Ensures Free Trade Agreement compliance, e.g., EU Free Trade Agreement.

  • Maintain and update tariff classifications and communicate to clearing agents.

  • Create/update Standard Operating Procedures for Customs operations.

  • Requests, retains, and stores documents related to the affiliates import and export transactions.

  • Develops and coordinates internal regulatory compliance training as required from time to time.

  • Implement and execute regulatory compliance audits; internally and at external parties such as clearing agents.

  • Support all customs compliance initiatives and competencies, which include the areas of customs entry operations, clearing agent management, classification, valuation, trade programs and agreements, and internal auditing.

  • Remains current on laws, regulation and practices affecting customs compliance specific to the cosmetic industry.

  • Provides customs compliance direction to staff and key internal stakeholders.

  • Provides continuous reports to upper management on current and all pending customs related issues.

  • Is POC for Customs and Tax Revenue inquiries.

  • Create KPI's to accurately measure and report on customs compliance-related activities.

  • Works with Legal Department and outside counsel regarding compliance matters.

  General Roles & Responsibilities

  • Establishes strong and effective working relationships with Key Stakeholders to drive E2E Supply Chain improvement.

  • Ensure smooth end to end transportation flows in all the defined modes of international transportation (Air/Ocean) for ELC regardless of whether freight is paid for by the vendor or the company and solves proactively and autonomously any freight issues and/or escalates them when appropriate.

  • Acts as first point of escalation for immediate actions and manages and steers all team/region activities related to operational excellence on a daily basis for topics such as but not limited to; shipping volume, special cases and urgencies, routing analysis, transit times evaluation, etc.

  • Prepares root/cause analysis reports for operational issues and proposes corrective measures in assessment with the direct line manager.

  • Effectively support to manage the selection, the relationship, and the performance of the clearing agents service providers.

  • Contribute to launch RFPs for new vendors and support Customs and/or Freight Tender Projects

  • Contributes to keep a professional Customs and Transportation set-up and strives in excellence in the service execution.

  • Support the cost controlling of the transportation's budget by defined category.

  Analytics

  • Create and maintain system-based analysis and statistics, developing reports for data validation; build models, run scenarios, and assist in the preparation of results presentations for monthly business review.

  • Publish regular KPIs and Dashboards

  • Supports data gathering and route analysis for assessments in transport optimization.

  Qualifications

  Requirements and Experience

  • Min 5 years with a freight forwarder - Customer facing Import & Export clearances, preferably with a multi-national forwarder, or min 3 years in cosmetics or pharmaceuticals industries - import & export admin/compliance preferably with a multi-national business.

  • Experience of preparation for and taking part in customs audits.

  • SAP knowledge advantageous.

  • Cosmetics customs experience in the South African sector advantageous.

  • MS Office mandatory, e.g., Excel (advanced) and PowerPoint (Basic).

  Key Personal Characteristics

  • Effectively manage change.

  • Networks effectively with regulatory authorities, the affiliate and clearing agents.

  • Work in a team environment

  • Excellent communication skills

  • Positive can-do attitude

  • Attention to detail and numerate.

  • Flexible in responding to change.

  • Maintains a standard of honesty.

  • Strives to meet targets set.

  Job: Distribution/ Warehouse/ Logistics - Supply Chain

  Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg

  Job Type: Standard

  Schedule: Full-time

  Shift: 1st (Day) Shift

  Job Number: 2315045

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