Customer Support SupervisorJob Category Operations and Business SupportLocation Draper, UtahReq. ID 216576Job Type Full-time

　　Tesla participates in the E-Verify ProgramWhat to Expect

　　The Customer Support leadership team is comprised of Supervisors from both Tesla Support and Roadside Support. In this role, you will be responsible for delivering an exceptional and seamless contact experience to our customers by; developing team members, managing day-to-day operations, and preparing our Customer Support team to meet the ever-changing needs of our growing fleet and their owners.We hire leaders who want to actively manage their business while collaborating with interdepartmental and cross functional stakeholders. We want leaders who are proactive, self-starters who thrive in change as we transform the way we view Customer Service. Our customers are changing the world, and it is your responsibility to exceed their expectations of what a Customer Service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor your team's performance in tandem with customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes. Supervisors are fundamental in pushing change that furthers the business and mission.What You'll Do

　　Understand and own every aspect of your team's performance including but not limited to Coaching, development, One on One and providing real time feedbackEffectively time manage, handle multiple priorities, organize workload, and meet deadlinesResponsible for driving continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams.Act as a champion of safety, efficiency, quality, and overall excellence in all your actions and decisions.Regularly give and receive feedback to peers, direct reports and managersLead by emanating positivity and accountabilityBuild and foster and environment of inclusivity, collaboration and diversity of thoughtWhat You'll Bring

　　3+ years of leadership experience in a call center or customer service industry

　　Bilingual and able to read, write and speak Spanish proficientlyExceptional written and oral communication skillsAbility to coach and cultivate a successful team without focusing on metricsFlexible schedule and availability for assisting team 24/7Knowledge of existing systems and process for the department in which applyingCompensation and BenefitsBenefits

　　Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:*  Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction*  Family-building, fertility, adoption and surrogacy benefits*  Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution*  Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA*  Healthcare and Dependent Care Flexible Spending Accounts (FSA)*  LGBTQ+ care concierge services*  401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits*  Company paid Basic Life, ADandD, short-term and long-term disability insurance*  Employee Assistance... For full info follow application link.

　　Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.