customer support specialist.

　　des moines , iowa

　　posted 4 days ago

　　job details

　　summary

　　$18 - $18.50 per hour

　　temp to perm

　　high school

　　category healthcare support occupations

　　referenceAB_4450802

　　job details

　　Hiring Now!!! MUST LIVE IN Iowa, Oklahoma, or Arkansas!!! Join our team and help us continue to be successful in helping people across the country. We manage dental and vision benefits for nearly 37 million Americans and lead the nation as the largest Medicaid dental benefits administrator. For more than 30 years, we have worked with health plans, state agencies, brokers, and employer groups to create outcomes-based, cost-effective dental and vision solutions. With the member at the center of it all, we partner with community organizations and make grants, donations, and sponsorships to achieve measurably healthier communities across the country. The path to better overall health outcomes requires trusted partnerships between payors, providers, plans, and patients. Together, we can create prevention- and value-based solutions that make quality dental care accessible and improve the oral health of all.

　　salary: $18 - $18.5 per hour

　　shift: First

　　work hours: 6 AM - 6 PM

　　education: High School

　　Responsibilities

　　Responsibilities

　　Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third-party liability, and claims attachments)

　　Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process

　　Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations

　　Provide direction on the usage and benefits of self-service tools

　　Assist members in gaining access to care by locating a network dentist or assignment to a primary care dentist

　　Appropriately route inquiries to the necessary departments or individuals when the resolution of the inquiry is beyond the span of control of this role

　　Respond to customer inquiries in a courteous and professional manner

　　Research and respond to requested information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions

　　Resolve claim payment inquiries

　　Ensure resubmissions, stop payments, and voids are handled appropriately

　　Skills

　　Customer support

　　Empathy

　　Telephone Etiquette

　　Customer Service

　　Call Center Support

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　LW

　　linda wright

　　[email protected]