Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

　　**The work schedule for this position is Mon-Fri, 7am-4pm.

　　The pay rate for this position ranges from $20.00-$22.00 per hour with overtime potential.**

　　MOVE YOUR CAREER FORWARD WITH RYDER!

　　If you are up to the challenge, Apply Now to work for one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

　　Summary

　　This Customer Support Representative position is responsible for the execution of customer orders to meet volume goals and deliver an exceptional customer experience. This position will proactively communicate with internal and external customers including resolving issues with timely pickup and delivery, check calls, activity documentation, and overall promotion of a professional workplace attitude in a fast-paced environment.

　　In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

　　Comprehensive training and the ability to continue your professional development

　　Regional and local Ryder resources to help guide and support as we grow this offering.

　　The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.

　　12 weeks of paid maternity leave.

　　Additional day of Paid Time Off for Military Veterans.

　　We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU!

　　You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.

　　In addition, YOU are the management and professional representative of the Ryder organization.

　　If your work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!

　　Essential Functions

　　Work requires developing and maintaining excellent customer relationships to maximize business potential.

　　Proactively communicate with and respond to intern al and external customers who request information by checking load status and / or resolving problems to achieve customer satisfaction and minimize service failures.

　　Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments manipulate customer orders into the order management system to track loads and obtaining approval for accessorial changes and assigned customers.

　　Make Trip adjustments in Transportation Management System (TMS) to accommodate backhauls, appointments, stops and split trips.

　　Additional Responsibilities

　　Performs other duties as assigned.Skills and Abilities

　　Ability to build strong customer relationships

　　Ability to communicate effectively through all mediums

　　Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

　　Make decisions in a timely manner

　　Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines

　　Ability to handle a stressful work environment

　　Ability to simultaneously handle multiple priorities

　　Maintains composure under pressure

　　Flexibility to operate and self-driven to excel in a fast-paced environment

　　Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required advanced required

　　Logistics industry knowledge intermediate required

　　Knowledge and understanding of Customer/Company local and Federal regulations, intermediate required

　　Fundamental knowledge of Supply Chain Management components, intermediate required

　　Qualifications

　　H.S. diploma/GED required

　　One (1) year or more relevant experience in customer service, supply chain, logistics, warehouse or industry related field, preferred

　　Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required

　　Logistics industry knowledge intermediate required

　　Knowledge and understanding of Customer/Company local and Federal regulations. intermediate required

　　Fundamental knowledge of Supply Chain Management components. intermediate required

　　Travel: None

　　DOT Regulated: None

　　Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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　　Job Category: Logistics

　　Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

　　Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

　　Current Employees:

　　If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

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