Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

　　We are looking for a Customer Support Representative to join our supportive team in St Leonard's, Sydney. If you thrive in a fast-paced environment and want to join a company that will focus on your development, we'd love to speak with you.

　　Please note this is a 12-month Fixed-Term Contract.

　　Who we are looking for:

　　Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.Proactive Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

　　This role will be responsible for:

　　Provide after-sales support to customers for Stryker's defibrillator and chest compressor productsPerforming administrative requirements for third-party service providers of Stryker's productsProcessing warranty approvalsCommunicating with Stryker customers directly to assist with general queries and user issuesLiaising with third party logistics companies to manage the distribution of Stryker products

　　The links below show the industry-leading products you'll be supporting our customers on:

　　https://www.stryker.com/us/en/emergency-care/products/lucas-3.html

　　https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/public-access/aeds.html

　　Culture and Benefits:

　　At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

　　Some of our benefits include:

　　Join one of Australia's Best Places to WorkMultiple financial benefits including health care, financial wellbeing, insurance benefits. Ongoing training and opportunities for career progressionPaid Parental leave schemesVolunteer DaysBeing part of one of the world's largest and most recognizable brands.Excellent team culture - we have fun whilst we work!A Leader who will support & guide you throughout your careerAccess to employee benefitsAccess to our career and self-development program from day oneWork with likeminded individuals who are driven by exceeding targets and improving patient outcomes

　　To join us, click apply now!

　　Stryker is in the medical industry and the safety of our employees and communities is very important. To that end, it is a requirement that our employees be vaccinated, and it's an inherent requirement for the successful candidate for this role to be vaccinated.

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

　　The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

　　More information is available at stryker.com