Alight is Looking for a Defined Benefits Senior Client Manager

　　 Our story

　　At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

　　 Our Values:

　　 Champion People - be empathetic and help create a place where everyone belongs.

　　 Grow with purpose - Be inspired by our higher calling of improving lives.

　　 Be Alight - act with integrity, be real and empower others.

　　It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　Your Impact as a Defined Benefits Senior Client Manager

　　The DB Senior Client Manager (DB Sr. CM) is the main point of contact for the client on large, complex deliverables and new product offerings. The DB Sr. CM will consult and influence decisions, leveraging your knowledge and strong understanding of clients' needs to identify new revenue growth, upsell and cross sell opportunities. The DB Sr. CM understands the client's business strategy and works with their Client Leader, foundation group, legal and product development to proactively communicate Alight's point of view relative to legislative and compliance changes. The DB Sr. CM will participate in strategic conversations with the client utilizing their strong understanding of all Alight solutions.

　　Job Responsibilities

　　Ensure client requirements are currentManage complex ad hoc client projectsUtilize expert knowledge of DB to work with the client on difficult plan issues and provide guidance on plan changes or projectsManage in-year revenue growth with a focus on project work and upselling existing scopeManage to the client contract, and preserve contract margins including SLA adherence and E&O negotiationsAccountable for financial forecast accuracyPartner with Oversight & Excellence to reduce total cost to serve by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scaleCommunicate regularly with clients at senior and executive levels of the organization on client deliveryCollaborate with Renewal Executives and Client Leader to prepare renewal, including gauging pulse of key stakeholders and decision-makers to expand or upsell current solution offeringsAct as subject matter expert for new product and services

　　Knowledge and Expertise

　　Anticipates needs of client based on strong DB and client knowledgeIdentify and lead team through changes, supporting the goals of the client and AlightEffective communication and influencing skills on domain and technical matters, internally and externallyAdvanced management and organizational skills with ability to adapt to changeAbility to work with and influence all areas of client delivery, and across the business, to best meet the outcomes for the client

　　Education

　　Bachelor's degree (business context preferred) or equivalent work experience required

　　5+ years in DB and a variety of client experiences

　　 Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

　　 Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　 Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　 Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　 Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $55,800.00/year (for full time employees) and the estimated maximum base salary for this role of $115,000.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.